Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Specialist, Product Management Overview: Mastercard is a global technology company. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making payment and data transactions safe, simple, smart, and successful. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.The Digital Transformation and Optimization team is part of Consumer Solutions. We are responsible for optimizing payment solutions and for driving transaction authorization improvement for digital transactions globally. We do this by being consumer centric for our products and services and being relevant in all consumer money flows.
This is a global facing Senior Specialist role that will focus on improving Automatic Billing Updater (ABU) customer and product performance. This Product Success Specialist position will be responsible for improving customer data quality by working directly internal and external customer stakeholders to recommend actions for ABU customers to improve their data quality and interaction with the service to increase performance to increase approval rates.
In addition, the Senior Specialist will provide technical sales support, work with internal operations and account teams to ensure customer impacting production challenges are quickly resolved, and provide internal and external customer support for product queries, and manage standard ABU monthly reporting.
An ideal candidate must have strong organization and technical skills to learn the account updater service and be able to effectively collaborate and liaise with a diverse group of internal and external stakeholders to ensure measurable changes are being made by customers, efficiently manage multiple priorities and demands, and clearly report on results.
Knowledge / Experience
• Run monthly standard reporting and custom reporting
• Provide customer insights and recommendations based on the reporting and work with customers to improve their data quality
• Product support
• Technical sales support
• Working knowledge of payment card industry
• Working knowledge of product management, project management & financial services (preferred)
• Ability to quickly orchestrate internal teams to quickly resolve customer impacting production issues
• Experience working with internal partners across functional areas
• Experience working with external issuers, acquirers, and merchants (preferred)
• Experience with reporting and providing actionable insights based on data analysis
• Experience with APIs and bulk/batch file mechanics
Skills/ Abilities
• Highly collaborative & self-driven individual that can successfully operate within a team environment
• Strong time management, organization, detail orientation, task initiation, planning, follow-up and prioritization
• Ability to query databases and use business intelligence tools (PowerBI, Tableau, Alteryx, etc.) to support product team needs and customer usage research.
• Ability to interact and coordinate effectively with internal business partners globally
• Ability to interact and coordinate with external customers and merchants/PSPs
• Ability to quickly and efficiently interact with internal teams such as ABU BizOps team, ABU engineering team, GFT to quickly resolve customer impacting production issues
• Ability to effectively manage multiple functions & priorities
Education
• A bachelors university degree in business, data analytics, or related field, or equivalent work experience (required)
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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