Senior Vice President, Global Business Services Center, AI, Automation and Financial Systems Job Listing at Mastercard in O'Fallon, MO (Job ID R-247851)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Vice President, Global Business Services Center, AI, Automation and Financial Systems Overview:
Mastercard's Global Business Solutions Center (GBSC) is dedicated to helping the organization transform their business operations to achieve higher efficiency, effectiveness, and agility. Today, with over 1,200 dedicated colleagues worldwide, the GBSC supports more than 200 services across 89 countries spanning all business units. Our commitment to excellence, innovation, and collaboration drives us to continuously elevate standards and exceed expectations in every endeavor. By leveraging a comprehensive suite of services and solutions, our talented team of automation, analytics, and financial systems supports overall GBSC and enterprise stakeholders in optimizing their business to drive value and enhance performance.

As we head into our next phase focused on accelerating technology and innovation, the GBSC is looking to hire an SVP, GBSC AI, Automation & Financial Systems based in O'Fallon, MO. Reporting to the EVP of GBSC and Strategy, this leader will be responsible for the overall GBSC AI and Automation strategy, governance and implementation with focus on operational efficiency. In addition, responsible for a suite of Financial Systems applications and strategic support related to our established ERP environment and multiple third-party applications. This role requires a visionary leader with deep expertise in multiple technology applications, applicability to operational processes from these, as well as proven experience in running large operational teams that delivery quality across multiple complex functions.

Role:
• Lead the Mastercard Financial Systems team responsible for governance, leadership, strategy, business consulting, and operations across critical systems of Oracle, Hyperion, Coupa and multiple third-party applications
• Lead the Automation, Analytics and Engineering teams responsible for governance, leadership, strategy, business consulting, and operations across various digital ecosystems, infrastructure maintenance, automation creation, analytics and reporting at a GBSC and enterprise level. (Power BI, Tableau, Alteryx, APRO, CoPilot, Automation Anywhere, etc.)
• Define a multi-year GBSC AI and Automation strategy and roadmap, ensuring scalability and measurable ROI
• Identify and prioritize AI and Automation driven opportunities to improve operational efficiency, reduce costs, and enhance decision-making
• Stay ahead of Automation/AI advancements, emerging technologies, and industry trends, continuously assessing new innovations to drive strategic adoption
• Implement governance framework defining methods to manage, monitor, and measure consistently across the GBSC utilizing resources, processes and automation to influence, deliver solutions, improve service delivery, and realize savings
• Maintain, grow and partner with critical stakeholders inclusive of EVP and C-Suite owners such as CFO, Corporate Treasurer, Corporate Tax, regional and business unit CFOs and EVPs across Sales, Marketing, Pricing, Product and Technololgy teams
• Oversees all M&A due diligence and integration activities for area managed
• Ensure all KPIs and service levels are met; drive adequate and timely root cause mitigation to understand drivers and implement sustainable corrective actions
• Perform planning, forecasting, and budget tracking/adherence for responsible area to reduce total cost of ownership; allocate resources efficiently / workforce planning and capacity management
• Support holistic platform security posture, which includes proactively identifying security risks and implementing both risk mitigation plans and control functions
• Oversee identification, enhancement and improvement of all risks in process, audit and key controls to mitigate gaps and subsequent risks
• Partner with IT and Information Security leadership to integrate AI into existing enterprise systems, ensuring robust infrastructure, data governance, and cybersecurity protocols.
• Responsible for vendor management of areas managed and approves vendor selection
• Manage, coach, and develop leadership team with strong succession planning
• Maintain productive work environments with high employee satisfaction; attract and mentor a team of top tier leaders and high performing employees with a matured approach to problems solving and leadership
• Collaborate with business leaders across functions (venue operations, finance, HR, customer experiences) to identify, test, and implement high-impact AI use cases
• Perform other broad duties as needed/directed to accomplish the overall Data & Analytics mission at MSG.

All About You:
• Bachelor's or Master's degree in Technology, Data Science, Business strategy or related field (Advanced degree preferred).
• 15+ years' experience in strategy, data & analytics, or digital transformation leadership.
• Significant background in managing large-scale, multi-functional global operations and strategic transformation initiatives in a complex and dynamic environment
• Strong expertise in technology governance, cybersecurity, risk management, and compliance frameworks
• Proven track record of leading business efficiency initiatives in a complex enterprise environment
• Experience selecting, integrating, and managing enterprise platforms
• Strong knowledge of applications in automation, data analytics, and enterprise systems
• Ability to work cross-functionally with business leaders, IT teams, and external vendors
• Excellent leadership, stakeholder management, and change management skills
• Ability to communicate complex quantitative analysis in a clear, precise, and actionable manner to executive, technical and non-technical audiences.
• Excellent people management skills; operate under a fully transparent model and approach with a focus on building trust within the organization
• Ability to develop and maintain high quality relationships at Executive and C-suite level
• Work independently, act with a sense of urgency and problem solve; anticipate and respond quickly to emerging information; confident with an ability to act with clarity in urgent or crisis situations
• Fiscally responsible mindset/strong financial acumen and ability to assess risk in operations and address it quickly
• Ability to design, gain alignment and successfully executive key enterprise initiatives from start to finish; works independently with guidance in on the most complex situations.
• Previous global business services/shared services experience a plus

Compensation Range: $220,000-$400,000 USD Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

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