Description
General Summary of Position
Performs clinical and administrative duties in an ambulatory care setting. Is responsible for the day-to-day supervision of clinical
associates at the medical practice/ambulatory care site. Performs LPN duties. Coaches others for safety and engages in the
training, orientation, and competency assessment of staff. Assists in quality, safety, clinical and operational projects for
ambulatory practice site and related education. Participates in safety event reviews/follow up, and assessment of clinical
programs or implementation of new programs. Demonstrates behavior consistent with MedStar Health mission, vision, SPIRIT
Values, goals, objectives and patient care philosophy.
Primary Duties and Responsibilities
1. Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental regulations and accreditation standards. 2. Conducts department staff meetings and regularly distributes and ensures receipt of information regarding new developments, programs, standards, policies, and procedures. 3. Prepares medical assistant work schedules and arranges for adequate coverage to maintain optimum patient service. Coordinates medical assistant coverage with other Clinical Supervisors at the satellite offices. Assures the proper accounting of hours worked and paid time off. Receives associate notification call of absence. Coordinates rest periods. 4. Assists in the training of MAs to create an efficient practice environment and in assuring policies and procedures are followed. 5. Attends scheduled meetings including, but not limited to, regular staff meetings, training classes for safety, infection prevention and control, OSHA, CPR, and others as required. 6. Implements, monitors, and reinforces MedStar Medical Group/site policies and procedures. Recommends new or modified policies and procedures to reduce cost and/or improve staff performance. Works with the Practice Administrator to create an efficient practice environment. Coordinates quality and safety-related programs at the site. 7. Assesses practice and provides updates and departmental training with regards to goals, quality, safety, and clinical best practices, including adherence to regulatory and accreditation standards. Supports the environment of care in meeting standards. 8. Meets with physicians, practice managers, senior team, and physician leaders as needed to address and, if necessary, resolves issues related to patient care, regulatory compliance, and delivery of services9. Trains and mentors MAs and other newly hired associates by aligning with the mission and values of the organization. Fosters staff development. Coaches associates based on individual strengths and developmental needs. Serves as a positive role model. Supports MAs in career path development and advancement to Senior MA. 10. Rounds at the sites for quality and safety. Prepares sites for and participates in external reviews by the State, The Joint Commission, and other regulatory or accrediting groups. 11. Provides training and assessment of lab waived testing competency, certification, documentation, and adherence to related regulatory standards. Maintains logs and other records and ensures POCT certifications are kept current. 12. Participates in and leads multidisciplinary quality, service, and operational improvement teams as appropriate. Participates in meetings, serves on committees, and represents the department and hospital/facility in community outreach efforts as appropriate. 13. With direction from the Practice Administrator, manages associate recruitment and retention, employee relations, performance management, and all other personnel actions for the site. Actively works to create a cohesive and productive work team. Required for All Job
Minimum Qualifications
High School Diploma or GED Required
1-2 years LPN experience in a medical office or ambulatory health setting Required Supervisory experience Preferred
LPN - Licensed Practical Nurse - State Licensure in the District of Columbia, Maryland or Virginia, or any combination as required based on work location(s)Required CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days Required
Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:
- Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
- Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
- Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
- More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.
About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.
MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.
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