Dir Patient Exp&Volunteer Svc Job Listing at MedStar Medical Group in Washington, DC (Job ID req27909)

Description

General Summary of Position

MedStar Washington Hospital Center is currently seeking a Director of Volunteer Services and Patient Experience. This Director acts as a champion dedicated to creating a world-class culture of excellence in patient experience and building a programmatic approach to incorporating volunteer services into hospital operations. If this sounds like you, this position could be a great opportunity for you!

Join one of the largest healthcare systems in the Baltimore-Washington metro region also recognized as one of the "Healthiest Maryland Businesses". Apply today and learn how MedStar Health can be your next great career move!

Primary Duties:

·         Develop and implement a large-scale volunteer program.

·         Operationalizes volunteer services program to positively impact hospital operations.

·         Responsible for recruiting, onboarding and organizing volunteers.

·         Creates impact analysis information periodically for volunteer services program for executive team.

·         Directs the activity, sets goals and oversees the work of the Patient Experience team.

·         Serves as coach to leaders and staff for improved results and executive of best practice and chosen strategies.

·         Demonstrates excellent data interpretation and analytical skills, for patient improvement initiatives.

Qualifications:

·         Bachelor's degree required.

·         Master's degree in Communications, Healthcare Management, Public Health, or Business Administration preferred.

·         5-7 years in a related field such as patient relations, patient experience, human resources, nursing, social work, or case management, required.

·         3-4 years in a leadership capacity with similar scope and responsibility required.

·         Training in quality improvement, and/or project management, and/or Lean Six Sigma Green/Black Belt is desirable.

·         Proven ability in planning, development of services, project management, leadership, and conflict resolution

·         Proficient in Microsoft office applications

Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:

• Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
• Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
• Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
• More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.

About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.

MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.