Director Patient Experience Job Listing at MedStar Medical Group in Clinton, MD (Job ID req50413)

Description

General Summary of Position
The Director of Patient Experience will drive and foster a culture of patient and family centered care and service excellence, while improving patient and family experience and patient relations across MedStar Southern Maryland Hospital Center (MSMHC). Provides strategic direction and leadership and works in partnership with all departments across the organization to assess and communicate performance expectations about the patient experience. Accountable to support and manage the organizational needs, as well as design, implementation and evaluation of patient experience programs that facilitate the professional development and continuous learning of all associates and providers. Translates the concepts of service excellence, patient experience and patient relations into actionable behaviors.

Primary Duties and Responsibilities

Minimum Qualifications
Education

• Bachelor's degree in Nursing, Health Administration, Public Health, Business Administration, Healthcare preferred or
• related clinical discipline required and
• Statistical analysis skills and experience preferred and
• Training in quality improvement, and/or project management, and/or Lean Six Sigma Green/Black Belt required.

  Experience

  • 5-7 years Directly related experience, in a hospital environment required and
  • 5-7 years leadership/managerial experience in health care or equivalent and a proven ability in planning and development of services, project management and leadership required

  Knowledge, Skills, and Abilities

  • Ability to comprehend and follow the policies and procedures for MedStar Southern Maryland Hospital Center.
  • Ability to read, write and speak or communicate in English to successfully accomplish the essential duties of the position.
  • Ability to demonstrate ethical behavior that supports the hospital's mission, values and commitment to compliance with all federal, state and regulatory laws. Inspires trust and exhibits honesty and integrity within the scope of daily activities.
  • Exhibits professionalism, courtesy and excellent customer service, while interacting with patients, guests and co-workers.
  • Ability to work effectively with people from a variety of culturally diverse backgrounds.
  • Ability to maintain patient confidentiality.
  • Demonstrate positive attitude and willingness to confer with hospital administrative, professional and clerical personnel. This includes the understanding of and the ability to instruct staff.
  • Ability to supervise personnel and to establish the environmental climate for motivational occurrence.
  • Ability to develop a self-imposed schedule and realistic goals and objectives.
  • Ability to develop positive working relationships with peers, supervisory management personnel and staff.
  • Ability to plan and develop.
  • Ability to problem solve and handle the complex situation that are encountered.
  • Ability to utilize office equipment and computer software programs to support communication and reporting.
  • Knowledge of environment services operation, i.e., work standards, job descriptions, policies and procedures, workload balances, quality control, environmental safety, waste disposal, and infection control.

  
  This position has a hiring range of $95,014 - $182,124