Description
General Summary of Position
The Patient Experience Specialist works in partnership with the Director of Patient Experience to identify, plan, and design programs that positively impact the Patient Experience. The incumbent analyzes appropriate databases to understand trends and provide insight while working collaboratively with all business unit leaders to implement strategies that improve HCAHPS scores and the overall Patient Experience. The incumbent promotes a culture consistent with the MedStar Health and MSMHC mission, vision, and values.
Location: MedStar Southern Maryland Hospital Center
Status: Full-time, 40 hours per week
Shift: Day/Evening
Primary Duties and Responsibilities
Minimum Qualifications
Education
- Bachelor's degree in nursing, health administration, public health, business administration, healthcare, or a related field required.
Experience
- 3-4 years of experience in data analysis and process improvement preferred.
- Training in process improvement, patient experience, and data analysis preferred.
Licenses and Certifications
- Certified Patient Experience Professional (CPXP) thru the Beryl Institute within 1 Year required.
Knowledge, Skills, and Abilities
- Understanding of HCAHPS is preferred.
This position has a hiring range of $63,793 - $113,318
Apply on company website
Find Connections via Linkedin
