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Company: MedStar Medical Group
Location: Washington, DC
Career Level: Associate
Industries: Not specified

Description

General Summary of Position
Under the direction of the System Director, serves as a team lead for the credentialing analysts in performing administrative functions of the Centralized Verification Office and provides ongoing educational support to the credentialing analysts. Imports and maintains accurate specialized applicant information into a complex database and coordinates the initial and re-credentialing process for the Medical Staff offices of the respective MSH entities and MMG site-based providers. Ensures the credentialing/primary source verification process complies with organizational as well as an accrediting agency, Federal, and State regulatory standards. Responsible for the audit and compliance of all credentialing files, which includes management of credentialing information, coordination of correspondence, and interaction with practitioners and external organizations. Serves as a liaison between MSH-affiliated hospitals and Medical Staff Administration offices, MMG, and MedStar Family Choice.


Primary Duties and Responsibilities

  • Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.
  • Responsible for processing credentialing application request forms in accordance with established procedures and time frames.
  • Prepares initial/re-credentialing online application packets for assigned area of responsibility.
  • Tracks initial/re-credentialing application sent, received, and in-process.
  • In accordance with established policies & procedures and time frames, takes action on non-returned applications.
  • Imports all initial applications from the online application portal in accordance with the CVO policy for data standardization and assigns the applications to the respective credentialing analyst(s).
  • Responsible for 100% auditing and analyzing all applications for clarity, quality, and completeness of data in accordance with policies and procedures, Joint Commission, NCQA accrediting standards, and state and federal regulatory requirements.
  • Works with team members to assess and follow up on incomplete primary source verification of applications. Oversees the unsuccessful audit process and assists in resolving complex issues.
  • Serves as a team lead for credentialing analysts and participates in the orientation and training of new associates, which includes providing feedback on performance.
  • Assists with the development and revision of the audit tool/workflow.
  • Maintains integrity of the credentialing database and all practitioner records. Utilizes appropriate database tracking reports to ensure accuracy and thoroughness of imported data as well as data that may be entered manually.
  • Serves as a liaison with MSH affiliates and their medical staff administration departments, MMG and MFC, which includes providing effective and timely communication as the status of the application and any issues that may be identified.
  • Processes initial/re-credentialing applications for those applications that have been deemed fast-track" applications.
  • Initiates correspondence and prepares periodic reports on a variety of matters requiring an in-depth understanding of departmental needs and activities for leadership and team meetings in matters relating to credentialing and primary source verification.
  • Maintains competency on nationally recognized credentialing-related initiatives through participation with NAMSS and MAMSS, journal articles, and other industry-related news.
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  • Maintains competency on the credentialing database via participation in online education learning modules and monthly skills-related webinars.
  • Participates in meetings and on committees and represents the department and hospital in community outreach efforts.
  • Participates in multi-disciplinary quality and service improvement teams.
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    Minimum Qualifications
    Education

    • High School Diploma or GED required
    • Associate's degree preferred

    Experience

    • 3-4 years Experience in credentialing required

    Licenses and Certifications

    • Certified Provider Credentialing Specialist (CPCS) within 1 Year required or
    • CPMSM - Certified Professional Medical Services Management within 1 Year required

    Knowledge, Skills, and Abilities

    • Working knowledge of general office practices and software applications (MS Office) and database management.
    • Demonstrated understanding of credentialing policies and procedures and training program requirements as established by the CVO, as well as accreditation and regulatory requirements relating to the medical staff, specifically Joint Commission and NCQA.
    • Organizational skills are required to handle the voluminous influx of credentialing applications and to prioritize tasks in order to meet cyclical deadlines.
    • Ability to manage demanding workload; self-motivated; able to carry out responsibilities with minimum supervision.
    • Analytical skills are necessary to determine whether correct and complete information was provided on applications.
    • Meticulous attention to detail.
    • Ability to analyze problems and offer solutions; able to anticipate problems and act proactively to resolve or minimize them.
    • Interacts with diverse groups of people within the Health System and with outside agencies.
    • Possesses the ability to manage specialized databases, including the production of reports covering the area of responsibility.
    • Understands the perspectives of both credentialing professionals and leadership; shares perspectives with team members and leadership.
    • Adheres to professional confidentiality standards in accordance with legal, ethical, and departmental policies. Handles sensitive and confidential situations/information, with a high degree of tact and diplomacy.
    • Effective interpersonal skills and demonstrated written and verbal communication skills are necessary to interact with providers and both external and internal customers.
    • Possesses excellent command of English; verbal, written (to include grammar and spelling), and reading comprehension.
    • Exhibits excellent interpersonal skills, including those required for customer service.


    This position has a hiring range of $28.2 - $47.3

     


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