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Company: MedStar Medical Group

Location: Lanham, MD

Career Level: Mid-Senior Level

Industries: Not specified

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Description

General Summary of Position

We have a full-time Senior Transfer Coordinator opportunity at our Lanham, MD office. The Sr Transfer Coordinator provides services including: Emergency requests to transfers critical patients to MedStar Hospitals for conditions such as heart attacks, strokes, trauma and other time sensitive emergencies; non-emergency transfer requests to MedStar hospitals; dispatches helicopters and ground critical care ambulances; requests for ambulance and wheelchair transports for all MedStar hospitals; coordination of critical responses such as in-hospital Code Heart; coordination of regional hospitals information during disasters; critical radiology communications; and other critical communications for the MedStar Health system.

3-4 years of acute care experience is required.

This department is open 24 hours a day and this opening is for overnights, 7pm-7am and every other weekend is required. This Full-Time position will be represented by the Service Employees International Union (SEIU) Local 722.

Primary Duties and Responsibilities

Acts a subject matter expert on MedSTAR Transfer Center policies, procedures and tasks.

Acts a resource for Transfer Coordinators.

Facilitates air traffic and ground control operations.

Responsible for specialized tasks including: Coordination of fixed wing patient transports Coordination of organ team transports Coordination of organ transports Other specialized tasks as assigned

Monitors Transfer Center operations and communicates operational and personnel issues to management team when supervisors are not on duty.

Utilizes effective interpersonal skills to identify and resolve any/all conflicts, decrease transfer barriers and facilitates group effectiveness.

Assures all MedSTAR Transfers Center equipment is functioning properly and well supplied and reports any deficiencies or needs to the appropriate resources when supervisors are not on duty.

Participates in quality assurance - by participating in QA committee meetings as well as on a daily basis by checking paperwork and databases for accuracy and completeness. Reports inconsistencies to Supervisor on duty.

Functions as a MedSTAR Transfers Coordinator, including, but not limited to: Serves as the point of contact for referrals and obtains necessary information to initiate the patient's transfer into or between member hospitals of the MedStar Health System. Receives transfer requests from physicians and hospitals. Information includes demographic, insurance, and clinical data. Completes extensive data entry in multiple systems including: Transfer requests in Cerner Transfer Center; Flight and Ground Transport requests in FlightVector and Metro Complete Flight Dedicated ambulance dispatch in Traumasoft; Discharge Transport requests in naviHealth Radiology ticket management in Zendesk Connects with accepting MedStar Physician to determine clinical appropriateness for the transfer. Performs follow up transfer to patient financial services, insurance companies, physicians, case managers, social workers, nurses, staff, members, and others regarding expediting approval of a patient transfer. Collaborates with Admitting and Bed Management to determine availability of appropriate bed. Arranges for appropriate ambulance or helicopter to be dispatched based on patient acuity (e.g. BLS, ALS, and Critical Care Transport). Advanced coordinators will be trained in air traffic and ground control operations. Communicates with the referring and accepting hospital of approval and time to transfer and admit patients. Identifies, analyzes, organizes, and solves problems and issues in a timely, effective manner and collaborates with others to make sound, timely decisions.Advocates for patients and referring physicians to promote overall satisfaction with accessing and utilizing MedStar Health System Promptly answers and screens inquiries with strict adherence to confidentially agreements, policies, and procedures. Demonstrates knowledge of hospital, departmental and care center standards, policies, procedures, and guidelines as well as regulatory agency standards. Assists with new and current initiatives Other duties as assigned

CUSTOM.PRIMARY.DUTIES.RESPONSIBILITIES.ADDENDUM

Minimum Qualifications
Education

High School Diploma or GED required.
Successful completion of training program as an Emergency Medical Technician or EMT Paramedic required.
Associate degree preferred.

Experience

3-4 years acute care experience required.

Licenses and Certifications

EMT - Emergency Medical Tech (basic, current or prior registration) required.
National Association of Air Medical Communication Center Specialist Certification - NAACS (current or prior registration) within 1 Year required.

Knowledge, Skills, and Abilities

Requires proficiency in key boarding (>60 words/minute preferred).
Ability to manages multi-line telephone system (10 lines)
Detail-oriented, ability to multi-task and manage projects

This position has a hiring range of $26.083 - $39.372

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Senior MedStar Transfer Coordinator Job Listing at MedStar Medical Group in Lanham, MD (Job ID req50627)

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Senior MedStar Transfer Coordinator Job Listing at MedStar Medical Group in Lanham, MD (Job ID req50627)

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