Description
Find your calling at Mercy! This is a frontline position to the Mercy Physician Exchange and Referral Team. Answers incoming exchange calls for both Mercy Integrated and non-integrated providers originating from providers, patients, family members, facilities, and provider offices. This is a 24/7 Department serving the Mercy and non-Mercy medical community. This team provides after-hours emergency call relay and incoming referral calls for those seeking a new Mercy PCP or specialty provider. Documents patient information to dispatch to on-call provider for prompt medical care. Position Details:
Qualifications:
- Experience: 1 year of customer service experience is required.
- Education: High school diploma or GED is required.
- Certifications: None.
- Other: Experience with computers and Microsoft Office is preferred.
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
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