Quality Improvement Specialist Job Listing at Odle Management in Scottsdale, AZ (Job ID 7753)

Description

Odle Management – A subsidiary of Eckerd Connects

This position is a remote role. Job Corps Experience Preferred.

Position Summary

To contribute to the compliance outcomes and success of Odle/Eckerd to develop and deliver program quality improvement systems and programs designed to improve individual and organizational performance. Work collaboratively with organizational staff onsite and remotely to maximize the quality and effectiveness of strategic solutions to meet or exceed contract outcomes for Key Performance Indicators.

II. Essential Functions

· Provide remote and onsite technical assistance and guidance in the development, implementation, and maintenance of quality assurance/improvement systems to regional and program staff to improve productivity, performance and outcomes in alignment with contract goals and Eckerd Connects mission, vision and values.

· Partner in the analysis of program quality and safety metrics to determine the need for QI intervention. These metrics include but not limited to external QA, licensing and monitoring reports, internal QA reports and data on critical incidents, key performance indicators and other quality relevant measures.

· Partner in the development and monitoring of QI initiatives designed to improve or sustain program goals, measure deliverables, identify areas of improvement related to program staffing, and evaluate client outcomes.

· Provide subject matter expertise in areas such as design and development of programming, selection of training programs and workshops in an effort to improve performance outcomes.

· In collaboration with Operations and relevant Eckerd Connect Spokes, implement and monitor program improvement plans, corrective action plans, formal program responses and other measures resulting in external and internal audits.

· Continually monitor and analyze assigned programs` quality metrics and all relevant data to ensure that they are compliant with all regulatory requirements and are incorporating quality improvement practices in their assigned programs.

· Prepare monthly performance outcome reports and other reports, as required, resulting from the provision of technical assistance to assigned programs.

· Maintain project schedules, databases or other required tools that accurately and proactively document, track, evaluate and report assigned specialist or program tasks.

· Share information with Eckerd Connects staff on emerging research, trends, and best practices in relevant fields such as Department of Labor, workforce development, Temporary Assistance for Needy Families (TANF), child welfare, juvenile justice, early intervention and youth development.

III. Other Duties Include, but not limited to

· Participate in required training.

· Report any acts, incidents, or conditions that reflect the possibility of inappropriate participant to participant or staff-to-participant relationships.

· Participate in Rapid Response team talent pool; provide expertise as requested by a member of the Eckerd Connects leadership team.

· Perform other duties as assigned

IV. Position Specifications

Education: Master's degree, from an accredited College or University, required, preferably in business, psychology, counseling, social work, or another related human services field. Attainment of Bachelor's degree in business, psychology, counseling, social work, or another related human services field and two years' experience in QI/QA. or a minimum of six years' experience in a QI/QA professional role.

Experience: Five years in QI/QA business or human services field required.

Skills: Employability, vocational, rehabilitative programming, evaluative/diagnostic, analytical, written, and oral communication, interpersonal relationships, coaching, counseling, computer literacy, and training. Possession of specialized areas of knowledge and experience, such as working with individuals with substance use challenges, underemployment, or child welfare.

Other: Ability to relate to all levels of staff internal and external to the organization. Must meet state criminal background check requirements. Must be able to meet requirements for Eckerd Connects Auto Insurance and be able to drive for business purposes. Must have and maintain an appropriate and valid state driver's license.

Travel: Ability to travel as required, which may include local, travel to other states, overnight, or consecutive days.

Physical Demands: Candidate must be able to move about within program locations, to operate a computer for long periods of time, to function in a rural and city environments, to periodically lift normal weights, e.g., luggage, laptop computer, and must be free of communicable diseases as required by the state and to the extent that knowledge is attainable under law.

Odle Management is an equal opportunity employer. Auxiliary aids and services are available upon request to individuals with disabilities.

Odle Management considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, disability, or status as a protected veteran.  

Odle Management is a drug-free workplace and utilizes E-verify to confirm employment eligibility.

The employer of record for this position is Eckerd Youth Alternatives, Inc. DBA Eckerd Connects which assigns employees to Odle Management Group, LLC.