Operations Manager Job Listing at Paladin Security in Winnipeg, Manitoba, MB (Job ID 794068)

Description

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

Reporting to the Director, this position is responsible for overseeing the Managers responsible for a portfolio of clients and all aspects of Paladin business within those portfolios. This includes supporting the clients and employees through interactions within those portfolios, as well as having oversight of financial accountabilies for the profitability of the contracts. The Operations Manager will work directly with the Client Service Managers and Security Programs Managers to regularly meet with clients and security staff to ensure that everyone's needs are met. Based out of the office in Winnipeg, MB, the Operations Manager will be able to travel for business as required.   

 

In order to be effective, the Client Service Manager must thoroughly understand the business operation, the strategic priorities, the culture and the competition. He or she will work closely with the Director, Scheduling Administration, Human Resources and Safety Management to drive the business imperatives to provide a safe & fair work environment for employees, to grow the business profitability and retain and grow the client base.

Portfolio Management 

 

• Ensures that Managers have complete and up-to-date Site Orders both in hard copy on site and in digital copy on the network server. 
• Ensures that the required Site Training and Employee Orientation programs in place  
• Works with their management team and People and Culture to ensure sufficient resources are available to meet the company's obligations. 
• Meets with Management Team to ensure adequate numbers of trained security staff are in place to meet all of Paladin's contractual obligations. 
• Assists Managers with escalated incidents to ensure that we take appropriate action  
• Works with Managers to ensure that Key Performance Indicator reports are completed for regular review with clients, as applicable. 
• Monitors all Accounts Receivable of clients and assists accounting when needed to ensure all accounts are kept up to date. 
• Meets with clients to ensures that all services provided by the Managers and employees are delivered in accordance with the client's wishes and best interests and in accordance with Paladin's Code of Ethics. 
• Ensures accuracy with scheduling software, and works with Managers and Portfolio Resource Coordinators. 
• Supports and mentors Client Service Manager(s), Security Programs Manager(s), Site Managers, and Site Supervisors to create succession planning 
• Reviews financial strengths of contracts under their oversight, and ensuring cost effectiveness through overtime reduction, staffing, and pay rate / bill rate margin control.  
• Provides leadership and mentorship to Managers to build succession plans.   
• Recruits and interviews for open management positions. 
• Ensures all staff have received adequate training based on industry, and corporate and client standards. 
• Provides motivational and disciplinary discussions as needed. 
• Performs evaluations of staff assigned to sites on an as needed basis and in accordance with company policies.

Client Relations 

 

• Develops and maintains excellent relationships with the clients in the portfolio. 
• Make consistent visits to client sites to ensure needs and goals are being met and fulfilled. 
• Ensures clients and tenants of the client are aware of and satisfied with the services provided and offered by the company. 
• Develops and maintains frequent security evaluations of client facilities and ensures appropriate recommendations are made to clients so that their security needs are met. 

Corporate Communication 

 

• Responds to communications from clients or staff in a timely manner. 
• Communicates appropriate information to others as needed to ensure that any outstanding issues are dealt with in a timely fashion. 
• Remains on-call to act as an after-hours resource for emergencies. 
• Reports regularly to the Operations Manager on matters of company or client interest or significant events.

Business Analysis and Development 

 

• Analyzes business margins on a contract-by-contract basis to ensure the portfolio of business remains profitable. Margins will be reviewed on a monthly basis at a minimum. 
• Assists in negotiating billing rates with the clients in the portfolio to ensure they remain consistent with expected margins. 
• Ensure the successful implementation of Business Metrics is achieved according to site needs and goals. 
• Leverages Paladin's best practices, innovations and company advancements to better support our client, people, and programs. 
• Performs other duties as requested to assist with corporate and/or branch needs.

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance

 Apply on company website