Company: Panda Restaurant Group
Location: Pasadena, CA
Career Level: Entry Level
Industries: Food, Beverage
Description
Summary of Job Description:
Host/Hostess plays a critical role in the restaurant as they are the one who give our guests the first and the last impression of the restaurant and a large part of the night's effectiveness is orchestrated from hostess able to run a smooth shift.
a) To ensure the guests feel welcome and taken care of; wow them with exceptional servicesb) To ensure the smooth turnover of tables, effective seating of guests and maximize the usage of the tablec) To ensure guests have exceptional dining experience with take out orders
Essential functions:
- Greet and welcome guests promptly and warmly; provide menus and seat the party, using good judgment to ensure tables are distributed evenly among service stations
- Guide the party to their tables, carrying drinks if needed, and seat guests courteously
- Answer immediate questions about the menu, beverages etc., and alert the servers of any special needs
- Able to guide guests to create a balanced flavored meal, and has thorough menu knowledge (Taste profiling , ingredients, sauce)
- Suggestive selling and maximize sales opportunities
- Accommodate special seating needs, such as extra chairs, booster seats and high chairs for children
- Answer telephone, take messages, take & confirm reservations, pre-plan seating for balanced stations and take "to go" orders
- Ensure 100% accuracy of the order and special requests/needs of the guests. Assist kitchen staff in assembling "to go" orders, present the order to the guests, take and process payments
- Respond to any requests or complaints, seeking the help of the servers or manager as appropriate
- Assist servers in serving beverages, wine, cocktails
- Perform opening or closing routines as scheduled, including cleaning tasks in the front desk/lobby area
- Perform any cleaning tasks as required to assist the servers in maintaining clean and safe dining room
- Perform side jobs or miscellaneous administrative tasks as needed & assigned by General Manager or Assistant Manager
We offer all Full-Time Associates:
- Progressive Compensation Package and Bonus Opportunity
- Paid Training to prepare you for success
- On-Going Career & Leadership Development
- Medical and Dental Insurance
- 401 K with Company Match
- Paid Time Off Associate Discounts and free meals when you work
- Opportunities for growth into Management positions
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