Server - Yakiya Hacienda Job Listing at Panda Restaurant Group in Hacienda Heights, CA (Job ID 23001348)

Description

Summary of Job Description:

• The server plays a critical role in serving guests quickly, efficiently and with complete knowledge of food and beverage menus. Offers superior guests service and maintains station in a clean and orderly manner throughout their shift.a) To ensure the guests feel welcome and taken care of; wow them with exceptional servicesb) To ensure proper table mannerc) To maximize sales opportunities

Essential functions:

• Ensure that all guests are greeted in a timely, friendly, and professional manner
• Explain to guests about our offerings, the holiday menu/ specials. Recommend seasonal menu, suggestive sell additional items- drinks, soup, appetizers, dessert
• Be the Server of choice- Frequent request by guests to be the server. Remember regular guests' names and orders
• Work with the Kitchen Staff to meet any special requirements for ingredients and preparation of food
• Ensure timely delivery of the guest's order when ready in the kitchen and prepare it as necessary with garnishes, sauce
• Keep guests informed of the status of their food and drink orders if not available immediately
• Execute the proper placement of dishes on the table
• Execute the proper wine opening and serving procedures
• Execute the proper service standards- removal of plates, replacing dirty plates
• Engage the guests in small talk while serving them to enhance their dining experience
• Know the proper time to offer services- Do not interrupt guests while they are having conversation
• Anticipate guest's needs prior to them asking- condiments, water/tea refill...etc
• Ensure quality check backs are done in a timely manner, to ensure everything is satisfactory and respond promptly to any request or complaint, seeking the manager's help as needed
• Present check at the end of the meal, take and process payments in cash or credit card using Company procedures
• Assist bussers and other servers as needed, especially during busy periods
• Make sure that dining room area is kept clean and free of trash at all times; clean up spills promptly anywhere in dining room; remove or alert management to any safety hazard
• Do opening or closing routines for dining room and work stations as needed

We offer all full time associates:

• Progressive Compensation Package and Excellent Bonus Opportunity
• 9 or more Weeks of Comprehensive Training to prepare you for success
• On-Going Career & Leadership Development
• Medical, Dental, and Vision Insurance
• 401 K with Company Match
• Paid Time Off
• Associate Discounts (Panda Express, Hibachi San, Panda Inn plus Theme Parks) and free meals when you work