Panera Bread Job - 39604905 | CareerArc
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Company: Panera Bread
Location: Needham, MA
Career Level: Associate
Industries: Food, Beverage


Lead UX Designer

Lead UX Designer

At Panera we believe in great food and great people, and we are looking for user experience champions to help us bring that to life in our digital experiences. The Lead UX Designer serves a senior role on our user experience team, managing the UX vertical to grow our expertise, expand our strategic UX approach and drive the creative work that creates seamless customer journeys across our digital footprint.  

As a Lead Designer you'll be part of a team that's been recognized by Fast Company as one of the most innovative in the world.  The user experience design team is involved in every aspect of the digital product development process across all our ecommerce properties: web, mobile apps, kiosk, and digital/physical experiences. You'll build a deep understanding of Panera's users and operations, you'll brainstorm user experience and service innovations, you'll take concepts through ideation to delivery, and you'll partner with your design team, product and engineering to bring the best in class experiences to all of Panera's digital properties.

The ideal candidate should be able to ideate and articulate experience journeys and vision while also rolling up your sleeves to contribute to artifact development to meet and exceed our users needs and drive tangible business growth.  This role will be responsible for growing our UX vertical expertise, implementing foundational processes and practices that further refine the execution of best-in-class UX practices and seamlessly partner with the UI team to ensure the full experience vision is realized in every execution. They must be fluent in product management to engage early in the product process to add value in the core upfront product lifecycle stages, be ready to support IT during the development process, and be eager to access analytics on the back end of the process to drive greater understanding and inform optimization. They should be obsessed with identify and solving user needs, creating the blue-prints to partner with UI to bring the experience vision to life.


  • Serve as part of the leadership for user experience design for the end-to-end customer journey; inclusive of website, native apps (iOS and Android), kiosk, digital/physical and loyalty engagement touchpoints
  • Drive meaningful understanding of data and customer insights to qualify experience opportunities, inform design decisions, and advocate for the value of your team's designs
  • Prioritize across multiple products and initiatives, manage cross-functional expectations and drive teams to deliver exceptional business and customer outcomes
  • Strategize with product partners on new product opportunities, articulating experience vision and planning and executing against that vision with your team and cross-functional partners
  • Drive specialization of the UX vertical to deepen strategic UX expertise and establish UX core activities and artifacts as key inputs to our design process
  • Contribute to UX deliverables and projects providing strategic guidance to team members but also executing required artifacts to support capacity and exemplify the high quality work
  • Work hand-in-hand with the team on deep dive sessions, design sprints, design reviews and production of design deliverables providing strategic guidance and ensuring deliverable excellence
  • Appropriately scope and plan for variable projects and design requests, managing fast-paced timelines and stakeholder expectation
  • Provide guidance, partnership, and deep engagement in always improving the art of how we work as a cross disciplinary team
  • Lead core UX specialization foundations and maturity to grow our expertise and drive increased value for the UX core activities
  • Serve as a key steward for our design system that enables faster speed to market with core experience constructs and framework approach
  • Contribute to culture of creativity and innovation for the design team while also establishing pace and productivity expectations
  • Be accountable to key digital metrics; champion a test and learn ethos to improve key metrics
  • Support professional development for team members, identifying key opportunities for growth and skill development specifically within the UX vertical to support the team vision
  • Champion the user research and testing practices to assess and optimize the effectiveness of new and existing features, be a leader in interpreting analytical data to inform insights
  • Partner with development team to drive successful implementation of the UX design specifications. Resolve any implementation issues that affect the design


  • 5-7 years UX for mobile apps and/or ecommerce (web, mobile, ecommerce)
  • A degree in Human-Computer Interaction, Human Factors, Visual Design, or a related field
  • Portfolio of beautiful, intuitive and thoughtfully crafted interactions across desktop, tablet and mobile
  • Diverse project experience specific to UX specialization —execution, leadership and support of teams through key UX product phases: research, concepting, UX prototyping, wireframing, support/coordination with UI partners on visual design, and post-production analysis and optimization
  • Understanding and experience with service design principles
  • Ability to communicate compelling stories of design solutions to cross-functional stakeholders and leadership
  • Ability to coordinate across multiple projects effectively; manage scope and deliverable, report on progress
  • Demonstrated experience in growing and maturing a UX vertical of a larger UX/UI practice
  • Ability to think at a high level about product strategy and vision, and still execute on the small details and clarify how everything fits together
  • Experience in both qualitative and quantitative research methods
  • UX expertise demonstrated through research plans and outputs, customer journey articulations including flow diagrams, wireframes, prototypes, experience performance analysis and iteration
  • Experience in ecommerce specific design
  • Experience working with agile development teams
  • Experience developing, maintaining, and evangelizing a design system
  • Rapid prototyping mindset and comfort with prototyping tools (figma, sketch, adobe, etc.)
  • Deep knowledge of design patterns across multiple platforms
  • Passion for all things digital: iot, wearables, consumer engagement, innovation
  • Restless & optimistic; Driven by purpose, fueled by collaborative environments
Needham Support Center

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