Panera Bread Job - 39352372 | CareerArc
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Company: Panera Bread
Location: Needham, MA
Career Level: Associate
Industries: Food, Beverage


Sales Operations Analyst

The Sales Operations Analyst Coordinator will provide operational support to the Catering Sales Team and report to the Sr. Manager, Sales Operations.  They will help identify, develop, and manage processes that increase sales and customer engagement, which involves working with key stakeholders in Sales, Operations, Marketing, IT, and Finance.  They will troubleshoot and work with end-users to ensure that applications on the Salesforce platform meet their needs and keep pace with changes in program operations, policies, and/or procedures.

The primary responsibilities of this job include, but are not limited to:

  • Optimize sales and operational efficiency through innovative thinking, process improvement and system enhancements and best practice sharing.

    • Proactively surface, coordinate and drive new ideas to improve business processes, operational systems and policies

    • Assist with implementation and adoption of new initiatives, including management of materials

    • Provide ongoing training and reporting of new initiatives

  • Manage multiple concurrent projects and initiate, drive projects to completion with support and guidance from the Manager, Catering Sales Operations

  • Develop and maintain sales analytics reports and dashboards to provide actionable insights that support data-driven decision-making for the sales and executive leadership teams

  • Facilitates Salesforce trainings for sales reps and managers

    • Manages training materials and scheduling of training sessions

    • Provides training on technology enhancements

  • Provide Salesforce administration setup and training for all users, reporting, documentation of best practices and maintenance of data

    • Interact and support Sales daily by partnering to improve the effectiveness of and other Sales Tools

    • Partner with IT teams to understand new capabilities available in Salesforce and train sales representatives to use these capabilities

    • Maintain Reports and Dashboards to align with business analytics

    • Confirm data integrity across all tools

Qualifications include:

  • Bachelor's degree

  • 1-3 years of strong analytical and problem-solving experience working in sales operations, business analyst role, process improvement, and /or program/project management preferred

  • Results orientated, attention to detail, ability to prioritize multiple objectives and projects

  • Proven experience in developing, building and delivering quantitative metrics in a business context

  • Excellent analytical, reporting, data manipulation, dashboard creation and business intelligence skills

Needham Support Center

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