Description
Position Summary:
This role will spend significant time managing the daily operations of the new systems for our customer and market platforms. Also, managing the vendor relationships including; managing multiple vendor relationships, contracts and forecasting for the business, proactive research and evaluation of potential new offerings, collaboration across the business to evaluate the feasibility of upcoming operational requests and deliverables, defining integration points and working with vendor and IT to ensure proper integration and ongoing operational capacity, managing projects surrounding new deliverables, developing and documenting escalation plans and ensuring that monitoring processes are in place, owning the detailed documentation for everything surrounding the platforms.
This position will have heavy collaboration with Marketing, IT, the business and external partners. They will manage data, system implementations and integrations that enable the Penske to better serve their customers across the enterprise including product teams, internal departments, analytical tools, and customer outreach campaigns.
Major Responsibilities:
• Collaborate with Marketing, IT, the business and external providers to determine feasibility of new use cases and satisfying business needs.
• Manage the platform operations including:
Continuous improvement of operations, collaboration with IT for development, Create/own escalation plan.
• Oversight of operational processes, development of dashboards to monitor process and usage, ownership of communication escalation plan.
• Work closely with Marketing teams and the business to develop solutions that enable successful customer engagement.
• Other projects/tasks as assigned.
Qualifications:
• Bachelor's Degree preferred in Business, IT or related fields. If no degree, equivalent work experience is required.
• Minimum of 5 years work experience in platform or process management experience, platform integration experience, platform operations (ensuring scalability, availability, upgrade paths…) and project management.
• Minimum of 2 years experience in vendor management experience.
• Professional writing and communication skills.
• Proficient in Microsoft Office products, JIRA, Confluence, Visio or Miro.
• Working knowledge of marketing, development, or data tools in the market.
• Disciplined and organized in developing written documentation for multiple audiences.
• Ability to multi-task and handle multiple critical projects at the same time.
• Ability to determine what tools or monitors are needed to have visibility over a process end to end.
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Physical Requirements:
• The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
• While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer
About Penske Truck Leasing
Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates a premier fleet of vehicles and serves its customers from locations in North America, South America, Europe, Australia, and Asia. Penske's product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit www.GoPenske.com to learn more.
Job Category: Administrative
Job Family: General Administration
Address: 100 Gundy Drive
Primary Location: US-PA-Reading
Employer: Penske Truck Leasing Co., L.P.
Req ID: 2330464
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