Qualtrics Job - 43836713 | CareerArc
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Company: Qualtrics
Location: Provo, UT
Career Level: Mid-Senior Level
Industries: Technology, Software, IT, Electronics


The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can't imagine living without.

Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.

We believe every interaction is an opportunity. Are we yours?

Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business––customer, employee, product, and brand. Over 11,000 organizations around the world are using Qualtrics to listen, understand, and take action on experience data (X-data™)––the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it.


The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about. Join us as we help change the way people experience the world! Advance your career at a company that is dedicated to your ideas and growth, fills you with purpose, and provides a fun, inclusive work environment.

The Challenge

Qualtrics is looking for a Cloud Network Engineer as part of our ever-expanding Network Engineering team. We support a network of global Data Centers utilizing the Colo-cloud hybrid model while continuously expanding our cloud infrastructure. This allows us to use best-of-breed technology to optimize for the best customer experience no matter the location.  As the company continues to grow, the team is dealing with ambiguous problems that require creative solutions and out-of-the-box thinking.


We are looking for a candidate with a passion for networking engineering, innovation, and automation first mindset. You will be helping with expanding and operationally supporting our AWS cloud presence using the automation.


Basic Requirements
  • Bachelor's degree in computer science or a related discipline required
  • 2+ years of experience with AWS cloud networking and operations (i.e. VPC Peering, Security Group, Transit Gateways, Load Balancers, Internet Gateway and Direct-Connect Setup)
  • Hands-on experience in programming and automation (i.e. Python, Terraform, Ansible) 
  • Maintains in-depth knowledge of standards and best practices in basic networking (Ethernet, TCP/IP, HTTP. SMTP, NTP, SNMP, IPSec, NAT, DNS, DHCP, NetFlow, Security, and Network Design)
  • Excellent documentation skills including creating and maintaining network diagrams
  • Strong troubleshooting skills and the ability to work well independently and across teams
  • A great teammate, fast learner, with a focus on getting stuff done
Preferred Requirements
  • Good understanding of network routing and switching protocols (BGP, OSPF), Firewalls (PaloAlto), and web hosting technologies (CDN)
  • Good project management skills and great interpersonal skills, and strong written and verbal communication skills
  • DNS (bind9) OnPrem/Cloud working knowledge is a PLUS
  • Major Cloud provider recognized certification is a PLUS
  • 3 - 5 years of networking experience
Primary Responsibilities
  • Responsible for overall AWS Network Operations and support by analyzing various AWS sources of log information
  • Responsible for setting up network connectivity between hybrid network environments using automation
  • Develop customized monitoring and alerting solutions to get proactive alerts
  • Practice and advocate for infrastructure engineering best practices like GitOps, Infrastructure As Code (IaaC), etc
  • Participate in 24x7 on-call rotation and after-hours implementation support
  • Triage, analyze, and perform root cause analysis for network-related issues
  • Create and maintain complex network diagrams

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