Description of Duties
The Public Safety Services Coordinator answers emergency /non-emergency phone calls and coordinates the response of Public Safety to such emergent/non-emergent incidents. Uses various means of communication including telephone, computer, radio, written, verbal to provide related details to officers and other emergency personnel, such as fire, police, and paramedics, in response to calls as needed. Provide assistance to Public Safety Staff members by answering inquiries and questions relating to Public Safety Operations and other Campus related matters. Documents incoming calls and ensures initial incident information is accurately recorded. Enters applicable information into the law enforcement software database. Monitors and responds to a variety of panels, systems, and alarms. Solicits information to interpret, analyze, and anticipate various situations as to resolve problems, provide information, dispatch Public Safety Staff, and/or contact outside agencies for assistance and response. Acts as an Ambassador, providing exceptional service in a variety of assignments.
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