Customer Service Representative Job Listing at Ryder in City Of Industry, CA (Job ID R158323)

Description

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Job Description :

We are immediately hiring a Customer Service Representative in City of Industry, CA for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team.

• Pay Type: Hourly/ paid weekly
• Hourl y Pay: $18.00-$20.00 p/h based on experience
• Schedule: 1st shift: Monday- Friday 6:00 am – 2:30 pm

When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation's biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.

Here are a few of the many benefits when working with us:

• Medical, Dental, Vision Benefits start at 30 Days
• 401 (K) Savings Plan with a company match
• Discounted employee stock purchase options
• Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
• All major holidays paid and Paid time off within your first year
• Up to 12 weeks paid maternity leave

The Customer Service Representative (Router) is a vital logistics professional orchestrating the efficient flow of customer orders within the warehouse. This position is responsible for strategically organizing, routing, and distributing orders to the operations team. This role is crucial for ensuring that orders are accurately picked, packed, and shipped, while meticulously adhering to all retailer routing guidelines and crucial shipment compliance requirements.

Essential Functions

• Routing: Understand routing guidelines for relevant customers and communicate plans internally and externally to execute and comply. Effectively prioritize orders for routing and on-time execution. Receive, document, and communicate to the operation all routing information as it materializes. Ensure compliance with delivery requirements such as window times, access limitations, and special handling.
• Collaboration and Communication: Ability to effectively communicate with internal teams ranging from lumpers to managers. Effectively and appropriately communicate via e-mail, phone, or Teams with client representatives. Escalate issues affecting deliveries or shipments promptly and professionally. Use solid judgment to advise and collaborate with internal teams when requests may cause chargebacks for either the client or Ryder.
• System Utilization: Operate Warehouse Management Systems (WMS) and Transportation Management Systems (TMS). Utilize Excel and other tools provided to assist in prioritizing workload.
• Compliance and Safety: Adhere to company policies and safety standards. Report safety concerns or violations as needed.

Additional Responsibilities

• Performs other duties as required

Skills and Abilities

• Strong attention to detail when managing shipments and documentation., Required
• Efficient in prioritizing tasks and adapting to changing demands or issues in real time., Required
• Strong verbal and written communication skills Clear, professional communication with internal teams and external partners., Required
• Ability to collaborate with teammates, customers and carriers, Required
• Ability to learn and use Warehouse and Transportation Management Systems (WMS/TMS)., Required
• Strong customer service orientation to support on-time and accurate deliveries., Required
• Quick thinker under pressure with a proactive approach to resolving issues., Required
• Comfortable working in a dynamic environment where priorities shift based on volume and delivery urgency, Required
• Proactive approach on what is controllable and anticipates noncontrollable scenarios, Required
• Pride in the work you perform, Required

Qualifications

• H.S. Diploma/GED, Required
• 2 years or more in Warehouse/Transportation, Preferred
• 0 to 1 year in Multi-client warehouse environment, Preferred
• MS Office Beginner, Required

Travel

None

DOT Regulated

No

We want YOU to join our family made up of Proud Women and Men in Logistics who work alongside Military Reserve and Veterans we hire every day!

Apply Here With Ryder Today

Click here to see all Opportunities at Ryder: https://ryder.com/careers

EEO/AA/Female/Minority/Disabled/Veteran

\#indexempt #LI-GM

Job Category: Customer Service

Compensation Information :

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type :

Hourly

Minimum Pay Range:

$18.00

Maximum Pay Range:

$20.00

Benefits Information:

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note :

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.

Current Employees :

If you are a current employee at Ryder, please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .

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