SAIC Job - 32389449 | CareerArc
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Company: SAIC
Location: Reston, VA
Career Level: Mid-Senior Level
Industries: Technology, Software, IT, Electronics



This Position is 100% Remote
Position Summary / Responsibilities:
Working with the SMO (Service Management Office) between Unisys and the client IPO will perform the role as Change Management Owner. The Change Manager will work cross functional with the Unisys internal Service Center, client IPO, client Enterprise Change Management and other EITaaS vendor solutions.  • Primary ITIL™ Change Management process knowledge holder and reference point. • Owner of the standard Change Management process documentation. • Build Change Management process knowledge in the organization. • Work with the Configuration Management Owner to foster close communication and cooperation. • The Change Manager is responsible for managing the lifecycle of all Changes, to include preventing unauthorized changes from happening. Change Manager should support the construction of a change and helps to manage the information in the CMDB. As a process manager, this role sees to the day-to-day activities such as reporting, staffing and general management of all program changes. • The Change Manager will perform the duties of CAB (Change Advisory Board) lead for both local and enterprise changes. 


Position Requirements:
• Bachelor's degree in Computer Science, MIS or Business with 8 years of experience •       Experience with ITSM and ITIL concept and framework, providing expertise to guide ITSM and ITIL implementations • Minimum 2 years of overall experience in ServiceNow (preferred) or Remedy ITSM solutions design, architecting, and development • Performed as lead in a formal Change Management process and CAB leadership • Ability to interface and communicate with team members at all levels, including business operations, finance, technology, and management.  • ITIL v3 or 4 certification a plus • HDI certification a plus • Excellent written and verbal communication skills  • US Citizen • Secret Security Clearance, or ability to obtain required
• ITIL Change Management • Experience working with US Federal Government customers

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