Desktop Support Job Listing at SAIC in Nashville, TN (Job ID 2508353)

Description

Description

SAIC is seeking a Desktop Support in Nashville, TNto support the US Army Corps of Engineers (USACE) Revolutionary IT Services (RITS) to provide second-tier support to end-users for PC, server, mainframe applications, and hardware and interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Handle escalated tickets from first-tier help desk support.

JOB DESCRIPTION: 

• Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
• Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
• May route calls to product line specialists, application, or system support specialists.
• Maintains and updates records and tracking databases.
• Alerts management to recurring problems and patterns of problems.
• Perform technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages
• Install and test personal computers, printers, and other peripherals
• Configure operating system, load shrink-wrap programs and other application software programs
• Troubleshoot printer, computer, and peripheral incidents
• Perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software
• Simulates or recreates user problems to resolve operating difficulties and recommends systems modifications to reduce user problems

Qualifications

Required Education:

• Associates and three (3) years or more of related experience; two (2) additional years of experience accepted in lieu of degree

Required Certifications:

• Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
• Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment. 

Required Clearance:

• Must be able to obtain an Interim Secret Clearance in order to begin employment; must be able to obtain a Secret Security Clearance in order to maintain employment

• Must be a current US Citizen

Required Experience:

• Must have valid driver's license.
• Normal work hours are Monday through Friday; 8 hour shift between 7AM and 5PM local time. After hours support may be required on an infrequent basis
• Experience supporting Windows 10, and MS Office 2013
• Experience using Service Now or a similar ticketing system
• Experience in Tier II helpdesk environment