IT Deployment Technician Job Listing at SAIC in Oklahoma City, OK (Job ID 2507279)

Description

Description

SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support.

Candidates will be a key part of a team of IT professionals who provide hardware and software support for the FAA.  Candidate will perform tasks such as preparing end user devices for deployment, installing and configuring equipment, troubleshooting issues, and managing ticket queues. 

Responsibilities

• Remotely handle service inquiries and problems to include performing customer support activities involving the installation, modification, and repair of Windows based PCs, peripheral equipment, and COTS applications
• Resolve incidents and task through the ServiceNow ITSM Tool
• Documents, tracks, and monitors technical problems to ensure a timely resolution
• Identifies and researches solutions to technical problems
• Create knowledge base articles to document troubleshooting steps

Qualifications

Required Skills and Experience

• EDUCATION AND EXPERIENCE: Bachelor's Degree in related discipline and three (3) years or more related experience; AA Degree in related discipline and seven (7) years or more of related experience; Or, High School and nine (9) years of related experience with relevant certification
• Must have the ability to obtain and hold a Public Trust clearance, citizenship required.
• HDI-DAST Certification or the ability to obtain a HDI-DAST certification within 60 days of hire 

Desired Skills and Experience

• Experience with ServiceNow or other ITSM tools
• Prior Help Desk Support / Desktop Support experience
• Experience troubleshooting hardware and software issues both remote and hands-on
• Excellent verbal and written communication skills
• Proactive and Driven: Demonstrates initiative by identifying opportunities and taking action without requiring direction or supervision.
• Results-Oriented: Maintains a strong sense of urgency, consistently follows through, and delivers on goals with minimal oversight.
• Entrepreneurial Mindset: Approaches challenges with resourcefulness and creativity, continuously seeking improvement and innovation.
• Takes Ownership: Assumes responsibility for outcomes and demonstrates a high degree of accountability and follow-through.
• Highly Motivated: Brings energy and enthusiasm to their work, setting ambitious goals and pushing boundaries to achieve them.