IT Systems Engineer Senior Job Listing at SAIC in Washington, DC (Job ID 2510120)

Description

Description

SAIC is seeking an IT Systems Engineer to support a large federal government agency. Employee will perform on-site at a secure government facility Monday through Friday, during normal business hours. Employee may be required to provide after-hours, weekend and on-call support during planned or emergency events.

Description of Duties:

• Provide systems engineering expertise for Microsoft-based messaging and collaboration technologies to include on-premises and cloud-based solutions.
• Validate proposed system designs and architectures; test proposed solutions; deploy new technologies; support standardization of baselines; transition systems to operations; and perform as Tier III escalation point-of-contact.
• Perform change management in accordance with policies and procedures. Develop test scripts, rollback procedures, submit change requests, coordinate and schedule change activities and document systems changes.
• Participate in systems authorization and accreditation activities to include system compliance, analysis and assessments; track and implement risk mitigations and POAMs; develop, update and maintain system security artifacts.
• Monitor ITSM ticket system to receive work assignments. Resolve incident and service request ticket escalations. Update work order tickets, inform management as appropriate.
• Create and maintain technical documentation including build guides, technical drawings, test plans, contingency plans and other documentation related to transitions to operations.
• Create, test, maintain and update scripts to automate processes for Level 1 and Level 2 support. Implement and test high availability and disaster recovery technologies for messaging and collaboration systems.
• Participate in problem management activities to include root cause analysis.
   

Qualifications

Required Education & Experience:

• BS in Computer Science or related field with 14 years of work experience

• Microsoft Windows Server 2019/2022, Exchange 2019, Microsoft 365, MS Teams, SCOM, SCCM, OneDrive, 

  SharePoint, Exchange Online Protection (EOP), Microsoft Defender and PowerShell scripting.

• Experience with ServiceNow ticketing system.
• Excellent oral and written communication skills to escalate problems encountered.
• Possess ability to perform complex troubleshooting, performance optimization, and related systems documentation.
• Ability to produce instructional SOPs and operational training materials.
• Demonstrate ability to develop and implement solutions to identified risks, deficiencies, and errors while maintaining service availability to end user.
• Knowledge of change control and configuration management processes.
• Ability to complete work assignments within established time frames.
• Strong commitment to work by consistently reporting on time as scheduled and responding to all escalations while on-call.

Required Clearance:

• US Citizenship.
• Active SECRET clearance with the ability to obtain a TOP SECRET clearance

Desired Experience/Skills/Attributes:

• CompTIA A+, Network+, Security+
• Microsoft Certified IT Professional (MCITP) or equivalent.
• PowerBI
• VMWare, SAN technologies, disaster recovery solutions
• ITIL, ISO20K

Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

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