IT Technician Job Listing at SAIC in Washington, DC (Job ID 2505612)

Description

Description

We are currently seeking a motivated, career and customer service oriented Mid-level Tier II Help Desk/Asset Management Technician to begin an exciting and challenging career with SAIC.

In this role you are responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. You will also support the management life cycle for all in-scope assets, including maintaining the accuracy of data, (e.g., identification, requisition, ordering, receipt, inventory, installation, maintenance to disposal) within the Asset Management system.

Specific duties include:

·       perform software installations and upgrades to operating systems and layered software packages

·       schedule installations and upgrades and maintain them in accordance with established IT policies and procedures

·       monitor and tune the system to achieve optimum performance levels

·       ensure workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions

·       ensure data/media recoverability by implementing a schedule of system backups and database archive operations

·       support media management through internal methods and procedures or through offsite storage and retrieval services

·       develop and promote standard operating procedures

·       conduct routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines

·       develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation

·       track warranty and licenses for in-scope software and hardware following the asset management process and the end-user device depot service

·       support the management of inventory throughout the Asset life cycle for all in-scope assets (e.g., servers, software, endpoint devices) to ensure compliance with NNSA requirements

·        support updates to in-scope Configuration Management Database (CMDB) records related to all Change activities (e.g., Install/Move/Add/Change activities, Break/Fix activities, and Change Management).

·        provide mission asset management, peripheral installation, maintenance, and configuration for desktops, laptops, thin clients, and other network and infrastructure devices as required

·        support asset sampling audits (as agreed to by both Parties), in accordance with Asset Management service levels, to validate that data in the Asset systems is accurate and current

 

JOB DESCRIPTION:

• Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
• May be involved in customer installation and training.
• Provides support to customer/users where the product is highly technical or sophisticated in nature.
• Generally, interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background.
• Additionally, may interact with product support personnel and potentially the customer when the customers problem cannot be resolved directly by first-level resources. 
• Act as Point of Contact (POC) managing NNSA assets and related activities.
• Perform process improvement activities related to Asset management.
• Responsible for managing and coordinating asset managment tasks, team schedule and projects.
• Update related deployment activity information to internal partners and stakeholders.
• Identify and address all deployment issues in a timely manner or as directed by Management.
• Work in coordination with the different teams to address hardware/software issues within the NNSA ITOPs arena.
• Process, assign to and coordinate tasks with asset management teams.
• Update warehouse inventory records and perform regular (quarterly) and ad-hoc inventory and audit checks of IT equipment.

Qualifications

EDUCATION AND EXPERIENCE:

• Bachelors and 6 years related experience, or 4+ years additional experience in lieu of degree.
• 5+ years in IT support.
• U.S. CITIZENSHIP REQUIRED.
• Active TS or DOE Q level clearance is required
• A+ Certification or higher required.
• Security+, Network+, HDI or ITIL certifications desired
• Hardware and Software Deployment service and process experience.
• Hardware break fix experience.
• Asset management experience (with Sunflower or ServiceNow).
• Proven experience with imaging platform and technology (SCCM, Bit locker Encryption).
• Experience with IT Ticketing System such as ServiceNow.
• MS Office/Office 365 Suite.
• Solid organizational and time management skills.
• Ability to multi-task under tight deadlines.
• Strong attention to detail.
• Excellent focus driven on task/deadline responsibilities.
• Ability to work well in both a team setting and as an independent contributor.
• The ability to work under pressure and make sound decisions.

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

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