Description
Description
JOB DESCRIPTION: Monitors, controls, and isolates problems in a data communications network. Monitors all network activity. Monitor and maintain critical IT infrastructure, including servers, networking equipment, and cooling systems. Perform routine reporting and maintenance tasks for infrastructure alerts, troubleshooting, and system upgrades. Respond to alerts and take action to mitigate downtime or outages, ensuring optimal performance. Document procedures and log incidents into a tracking system, ensuring accountability and efficiency. Collaborate with IT teams and vendors to resolve complex issues and ensure seamless operation of IT systems. Performs first- and/or second-level problem determination. Supplements first level Service Desk after hours and as needed. Hosts meetings for critical changes, high priority issues, as well as Major Incidents. Authors consistent, concise, and accurate information through approved templates. Interfaces with users and/or network vendors. Responsible providing technical support for LAN/WAN or for a section of a larger network. May perform installation, modification and testing of network. It should be understood that this is not intended to be a detailed nor comprehensive description of any individual employee's job content. Managers set the specific duties and responsibilities for each employee. These roles are crucial for maintaining the efficiency and uptime of an organization's IT infrastructure.
Qualifications
- Associates Degree and 4 years of relevant experience; OR Bachelors and 2 years of relevant experience
- Technical skills and experience related to cloud networking
- Effective interpersonal skills, and strong briefing and writing skills
- Ability to work in a fast paced, dynamic, and team environment with little supervision
- Hands On Experience: ServiceNow, SCOM, Solarwinds, Zscaler support, Azure Network
- Certification: Current Network and ITIL 4 certifications
- Experience with a Federal or Government Agency
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