Description
At Seyfarth, we understand that great people are the key to our success, and we provide the opportunities to match. If you join us, you'll work with state-of-the-art technology in a friendly and professional environment, and we will continue to invest in your professional development. If you want the freedom to grow at a firm that is invested in your future, keep reading.
THE OPPORTUNITY:
As the Technical Support Specialist (TSS), you will be responsible for assisting attorneys and staff with technical problems or questions related to computer hardware or software either desk side, phone, or email. You will support conference room equipment, video conferences, web conferences, and events.
THE DAY-TO-DAY:
On any given day, you will:
- Provide a high level of technical support desk side and remotely for hardware and software with a focus on client satisfaction
- Analyze and make decisions/judgments about technology challenges and problems
- Assist with identifying technology, training, and customer service improvements
- Build and maintain positive and proactive service relationships within TSG and with Firm customers through project team membership, proactive incident and problem resolution, teamwork, and effective communication
- Perform troubleshooting, research and documentation of incidents and problems
- Utilize incident management system to properly document and escalate issues as they are reported
- Ensure that escalations from the Service Desk are prioritized properly and status communicated to the client in a timely matter
- Collaborate within the larger IT support team to ensure the highest level of customer support and resolution
- Seek and identify opportunities to enhance the clients experience with the Firm's technology
- Responsible for the planning, preparation, and success of video conferences, web conferences, and events
- Ensure that all office integrated conference rooms are kept in appropriate working order
- Manage IT hardware assets and accurately maintains asset counts
- Facilitate and promote a team culture that encourages ownership of team goals, trust, respect, and strong cross collaboration throughout the Firm
- Assist with after-hours client service delivery, system maintenance, and projects as needed
YOU HAVE:
- Bachelor's Degree or Equivalent Experience
- Minimum of two years of general IT support experience in law firm or professional services organization.
- Working knowledge with the Microsoft Office Suite and Windows operating system within a professional services organization
- Knowledge and support of various mobile devices
- Knowledge of hardware (desktop/laptop) deployment methods
- Knowledge of audio video, web conferencing, and conference scheduling technology
- High level of client service orientation
- Ability to handle conflict and difficult situations within a technical and client service environment
- Exceptional communication abilities to all levels of personnel
- Self-motivated and the ability to execute tasks and make decisions in a high-pressure environment
- Understanding of growing IT security trends and the ability to adhere and convey IT Security policies to attorneys and staff
- Certifications a plus (A+, Network +, MOS, ITIL Foundations, etc.)
WHAT WE PROVIDE:
Seyfarth provides competitive salary and benefits at all levels, and our culture embraces the entrepreneurial spirit of its professionals like no other firm. Our professional staff are a collaborative team, helping to define the unique client experience offered by the firm. We understand that it takes more than attorneys to build a successful legal practice; everyone participates in our commitment to excellence.
We are also proud to be an influential leader in inclusion and diversity. The firm has been recognized for our efforts by the Human Rights Campaign and the Minority Corporate Counsel Association. We are Mansfield 5.0 certified, a reflection of our ongoing commitment to advancing candidates from underrepresented groups.
MORE ABOUT SEYFARTH:
With more than 900 lawyers across 18 offices, Seyfarth Shaw LLP provides advisory, litigation, and transactional legal services to clients worldwide. Learn more about The Seyfarth Experience at www.seyfarth.com/careers/.
Seyfarth Shaw is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, change of sex or transgender status, genetic information or any other basis protected by federal, state or local law.
If you would like more information about your EEO rights as an applicant under the law, please click EEO is the LAW and the Supplement poster through the following link: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
The salary range for this role is $88,000 to $97,000 annually, which is based on a 40 hour work week. This range is only applicable for jobs to be performed in San Francisco, CA. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be based on numerous factors including, but not limited to, relevant education, qualifications, experience, skills, and business or organizational needs. This job is also eligible for an annual merit increase and bonus pay.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k).
#LI-Hybrid
#CA-AB
This position is based in San Francisco, CA 94105
Apply on company website
Find Connections via Linkedin
