Description
Qualifications
The IT Support Specialist, as part of the End User Services Team, will perform day-to-day operational maintenance, installation, and support of end user laptops and workstations. The IT Support Specialist will perform troubleshooting of hardware and software, and work with other members of the IT team on any complex issues they cannot resolve independently. They will monitor the Help Desk including e-mail requests, answering telephone calls, and ticket management.
The End User Services team members also help to safeguard the network against unauthorized infiltration, modification, destruction or disclosure. The candidate will implement, enforce, and communicate security policies or plans for data, software applications, hardware, and telecommunications, and may research, evaluate, test, recommend, communicate and implement new security software or devices.
Responsibilities
The IT Support Specialist, as part of the End User Services Team, will perform day-to-day operational maintenance, installation, and support of end user laptops and workstations. The IT Support Specialist will perform troubleshooting of hardware and software, and work with other members of the IT team on any complex issues they cannot resolve independently. They will monitor the Help Desk including e-mail requests, answering telephone calls, and ticket management.
The End User Services team members also help to safeguard the network against unauthorized infiltration, modification, destruction or disclosure. The candidate will implement, enforce, and communicate security policies or plans for data, software applications, hardware, and telecommunications, and may research, evaluate, test, recommend, communicate and implement new security software or devices.
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