Technology Support Analyst 1 - SRC Logistics, Inc. Job Listing at SRC Logistics in Strafford, MO (Job ID 2069)

Description

Job Title: Technology Support Analyst 1

Company: SRC Logistics, Inc.

Location: Springfield, MO 

Job Type: Full-time, Salaried Non-Exempt

**This position is not eligible for relocation and/or sponsorship at this time.**

About the Company:

SRC Logistics, Inc. is a leading provider of reverse logistics core management and warehousing services, catering to customers across various industries. Our integrated IT system empowers dealers, suppliers, and original equipment manufacturers (OEMs) with real-time sales and return data. We are a company driven by a culture of ownership, financial literacy, and continuous improvement. Join us and become an Employee-Owner, contributing to our entrepreneurial and accountable environment.

Position Summary:

The Technical Support Analyst I is a support role within the Information Technology department. This role is responsible for providing hardware and software support to company users including office and warehouse employees. The Technical Support Analyst I will assist with managing the IT ticket system addressing hardware, software, and access related issues. 

Essential Responsibilities:

• Provide technical support through remote access support, phone support, and in-person support for Springfield & Joliet users

• The ability to successfully gather all required and relevant information, from users and systems, to troubleshoot tickets to completion.
• Troubleshoot software and applications, including but not limited to: general PC/workstation support, basic network troubleshooting, and AV support. Able to assist with installations and upgrades of a wide range of software and applications.
• Take ownership of all support tickets and effectively escalate when required.

• Documentation of all resolutions and important information

• Ability to handle multiple tasks at a time and properly prioritize the order in which they are resolved

• Responsible for researching and finding solutions with minimal supervision in order to adapt to unforeseen technical issues
• Proactively support end users with current Windows systems by continuing to stay up to date on new releases and features
• Some solutions to IT tickets, which may require the use of a ladder (6ft to 10ft), scissor lift for network related problems, and occasional travel to secondary location within in Springfield, MO and/or the Springfield Underground
• Travel to Joliet, IL to provide IT support on a quarterly basis may be required
• Assist IT Technician 2 and systems staff as tasks are assigned 

Working Conditions:

Work is performed mostly in a controlled atmosphere.  Some exposure to harsh conditions—such as: dust, fumes, noise, and varying temperatures—for short periods of time is possible. This position will be required to sit 60%, stand 20%, and walk 20% of the work day.  The ability to lift and carry up to 50 lbs regularly for short distances is required. While performing the duties of this position, the employee is regularly required to walk, stand, use hands and fingers, grip, handle or feel; reach with hands and arms climb or balance; stoop, kneel, crouch or crawl and talk and hear.  All employees are required to follow safety standards, adhere to Job Safety Analysis (JSA) and wear all personal protective equipment (PPE) in designated areas.

Job Specifications

Education & Experience:

• 2 years' experience in an IT-related position 
• PREFERRED: CompTIA A+, Network+, Security+, and Server+
• Working technical knowledge of: 
  1. Microsoft Office 2013-2022 and 365
  2. Set up desktop and laptop PCs running Windows 10 and 11 
  3. Basic Active Directory 
  4. Basic Windows Server 
  5. Basic Networking
  6. Label printers and hand scanners
  7. Desktop printers and office copiers
  8. PC peripherals such as monitors, keyboards, mice, speakers, microphones
  9. Third party applications such as Adobe Acrobat, Google Chrome, etc. 

Skills:

• Relationship Building: Strong ability to build relationships with employees. This includes responding to questions from a variety of people including senior leadership, managers, and fellow employees. This includes being sensitive to others' needs and feelings, being understanding and helpful to others on the job, maintain composure and keeping emotions in check.
• Active Listening: Giving full attention to what others are saying, taking time to understand the points being made, ask questions as appropriate, and seek to find solutions.
• Critical Thinking & Troubleshooting: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to technical problems
• Judgement & Decision Making: Considering the relative risks and benefits of potential actions to choose the most appropriate one.
• Communication: Excellent oral and written communication as appropriate for the needs of the audience, including email, instant communication methods, phone, and in person.  Fluent in the English language is required. 
• Independence: Guiding oneself with little or no supervision, and depending on oneself to get things done accurately and efficiently. Ability to follow specific direction and work with Supervisor when needed

• Flexibility: Being open to change (positive or negative) and utilize effective change management techniques

• Organization: Time management, attention to detail, ability to multi-task and prioritize 

Behaviors:

• Must be extremely reliable, responsible, dependable, in order to fulfill obligations
• Embrace opportunities to expand personal competencies and capabilities through training & education
• Engage and support Logistics' safety culture and efficient operation of the business and maintain positive working relationships with employees across the organization.
• Participate in and support the principles of Great Game of Business and Open Book Management 

What's In It for Me? 

At SRC, we want you to think, act, and feel like an Owner. One way we assist with that is by sharing the financials. You will get the opportunity to know exactly how the company is performing at any time. Sharing the wealth with those who help create it is important to us. As a full-time Employee-Owner, you will start your journey to full Employee Ownership on Day 1. 

If you choose to become an Employee Owner, you will be eligible for the following: 

• Full benefits package on your 61st day of employment including affordable medical, dental, and vision, company paid life insurance and short-term disability, and other elective benefits
• 401(k) with 5% match after 90 days of employment
• Employee Stock Ownership Program at no cost to the employee
• Immediately eligible for prorated Vacation and paid Holidays 
• Opportunity for Quarterly Bonus Program
• 100% Tuition reimbursement program
• Opportunities for growth across the SRC family of companies
• Internal & External Volunteer Opportunities
• We like to WIN; you can expect fun team celebrations that typically involve food or giveaways, but most usually food! 

Location: 2607 N. Mulroy Rd Springfield, MO 65802