Investor Services Representative I & II (Retirement Services Contact Center) Job Listing at SS&C Technologies in VA (Job ID R36383-Remote - Virginia, US)

Description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Investor Services Representative I & II
 

Locations: Hybrid | Braintree, MA

Remote | Georgia, Florida, Kansas, Missouri, North Carolina, South Carolina, Tennessee, Texas, Virginia

Get To Know Us:

SS&C Technologies is a premier provider of retirement planning and financial services, dedicated to helping individuals secure their financial future. We are seeking highly skilled Investor Services Representatives with expertise in contact center operations. This position demands versatility and excellence in processing correspondence, inbound/outbound calls, case items in the AWD system, and delivering top-tier customer service.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans
• Your Future: 401k Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

• Evaluate, verify, and process service requests from plan participants, employers, recordkeepers, third-party administrators, financial advisors, and financial institutions.
• Thoroughly review incoming requests from diverse sources—including inbound and outbound calls, email, facsimile, chat, and mail—to accurately determine intent and appropriate action.
• Process retirement plan transactions (401(k), 403(b), 457(b), and defined contribution plans), ensuring accuracy and compliance with internal procedures and industry regulations.
• Maintain and update participant records with precision, emphasizing the importance of data integrity and regulatory compliance.
• Communicate with clients via chat, phone, and email to resolve routine and complex service issues in a timely and professional manner.
• Compose and respond to customer correspondence with a high degree of clarity and quality, consistently meeting productivity and quality standards.
• Collaborate cross-functionally with other departments to troubleshoot and resolve service or processing issues.
• Participate in ongoing cross-training to expand skill sets and support broader operational needs with intermediate-level expertise.

What You Will Bring:

• Exceptional communication skills, encompassing both verbal and written communication.
• Proficiency in computer navigation and typing, with a minimum typing speed of 40 words per minute and a high degree of accuracy.
• Comprehensive knowledge of retirement plans and account details preferred.
• Strong organizational skills with the ability to prioritize tasks and consistently meet established deadlines.
• Proficiency in research, analytical thinking, and problem resolution.
• An unwavering commitment to precision and attention to detail.
• Minimally requires a high school degree and 1 year of related experience for level I representatives.
• 2 years of related experience for level II representatives.

Required Minimum Workspace and Internet Specifications:

• High speed internet
• Dedicated quiet workspace in your home to attend training and work without distraction, background noise and/or interruption.   

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website: www.ssctech.com/careers.

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.