PA2024276 - Senior Policy Administrator Job Listing at SS&C Technologies in Dublin (Job ID R23078)

Description

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

About the Role

Hybrid Opportunity – Dublin

We are currently expanding our Life and Pensions operation in Dublin and are seeking highly experienced Senior Policy Administrators to join our dymanic team. You will be part of a team supporting a DC Group Pensions service being launched to a new client in September this year.

Responsibilities:

• Support all aspects of administration of Pensions Scheme, supporting Employers, Members of a Group Scheme and Members with Individual products
• The range of areas you will support include Onboarding of New Employers and Members, Contribution processing, In Service Withdrawals, Retirement Processing, Member and Employer Updates and answering Member and Employer queries.
• a range of policy claims and servicing transactions across a number of life insurance products
• Work collaboratively with team members and Manager to ensure Service Levels are met
• Ensure all client communications (via phone, email or web chat) are delivered in a highly professional, clear and efficient manner
• Manage workload and queues in a timely and accurate manner
• Prioritise tasks to meet external and internal deadlines and service standards.
• Maintain an understanding and awareness on key aspects of pension legislation, compliance and the market
• Develop and maintain  a thorough understanding of our clients' products in order to provide an excellent service to their Members and Employers
• Build strong relationships with key customers, colleagues, intermediaries and other external contacts.
• Contribute to the promotion of a friendly and professional image to customers and colleagues.
• Be part of a productive team priding itself in delivering a consistently excellent service
• Check the work of others where appropriate to ensure that standards of accuracy, clarity and financial integrity are maintained

Requirements:

• Holds Accredited Product Advisor (APA) qualification in Pensions, or demonstrates desire to attain qualification within 12 months (SS&C will sponsor)
• Knowledge of Defined Contribution pension schemes – specifically knowledge about pension scheme set up and monthly contribution processing  is desirable
• Minimum of 2 years' experience in Life and Pensions administration
• Demonstrate self-motivation, organisation and the ability to plan ahead and prioritise workloads
• Committed to providing exceptional customer care
• Working knowledge and practical experience in the use of Pensions or Financial administration software
• Methodical individual with experience of working to strict deadlines
• Excellent communication skills, both written and verbal, with the confidence to engage with internal colleagues and external clients
• Strong attention to detail

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.