PA2024384 Head of Specialist Job Listing at SS&C Technologies in Melbourne, VIC (Job ID R24331)

Description

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

Opportunity Snapshot:

This varied and high paced role involves a combination of leading people and responsibility for the team's processing combination of leading people and responsibility for the team's processing of Distributions, Management Fee Rebates, Adviser Service Fees, Commissions, transaction/periodic/tax statements, QTFN and AIIR  lodgements. Delivering all the above requirements to the agreed timelines and of the highest quality. This is a critical leadership role in the SS&C organisations to ensure meet client requirements and continuous improvement initiatives.

Key responsibilities:

• Delivery of all client requirements within SLA requirements.  Immediate escalation of any quality or timeliness issues to Head of Operations.

• Working collaboratively with Senior Managers and leader both at SS&C an our external clients

• Team leadership, positive role model; meeting with the team members 1-1 on a regular basis

• Coaching and mentoring of Team leaders

• Timely completion of performance appraisals and performance management

• Documenting User Guides

• Maintaining documentation such as procedures and checklists

• Ensuring that all Distributions, Management Fee Rebates, Adviser Service Fees, Commissions, transaction/periodic/tax statements, QTFN and AIIR  lodgements are done within agreed timeframes

• Provide high quality internal and external service

• Meet and actively monitor all team deadlines, with any issues escalated and communicated appropriately to managers and all stakeholders

• Work with other teams within operations team to deliver optimum outcomes

• Ensure appropriate testing assurance is completed for Trust Architect releases, BCP testing etc.

• Own BCP process for the team, including regular (quarterly) training sessions for the team.

Key performance indicators:

• Adherence to business processes

• Level of staff engagement/morale and delivery against agreed standards within the team

• Quality and accuracy of processing

• Meeting of all client deadlines

• Process and service delivery improvement initiatives

• Adherence to client business rules and compliance policies

Skills and competencies:

• Excellent written and verbal communication

• Quality service orientation/continuous improvement

• High level of accuracy and attention to detail

• Spread sheet and analytical skills

• Planning and organising

• Customer service focus and a passion for service delivery

• Excellent Problem Solving Skills and demonstrated initiative

• Ability to build strong relationships with internal stakeholders

• Ability to work well under pressure, maintaining professionalism

• A ‘can do' approach and an ability to operate effectively within a dynamic and high performing environment

• Demonstrated drive and commitment towards attaining the highest possible standards

• Tenacity and resilience

• Ability to work effectively and consultatively within a diverse team environment

Knowledge and experience:

• 5-7+ years Financial Services experience

• 3-5+ years Unit Registry experience

• 5+ years team leadership, demonstrated people leadership experience

• Knowledge of the financial services industry particularly funds management, custody and platforms

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.