PA45163199 Client Services Complaints Senior Associate (Open) Job Listing at SS&C Technologies in Burnley, England (Job ID R19050)

Description

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

We seek a Client Services Complaints Investigator to join our team in Burnley. You will liaise with Clients, Customers and various departments within SS&C in the investigation of complaints received, leading to satisfactory resolutions. No two day are the same within this fast-paced department.

Hybrid with travel to Burnley

Your Responsibilities 

· Discuss outcome of investigation with the complainant by telephone

· Where required, write to the complainant to explain your findings, using agreed templates and Client company style guide

· Liaison between Clients, Customers, Client Service Managers (CSMs), SS&C Group Compliance and administration areas, concerning the resolution of complaints

· Establish and record complaints root cause data to provide Management with analysis and regular feedback

· Ensuring culture of TCF adhered to at all times

· Resolution of all complaints within SLA, meeting KPIs and complying with regulatory deadlines and rules

· Accurate and timely data input to maintain the complaint information within SLA and in a compliant manner

· Ensure all work is reviewed prior to submission for quality checking to minimise re-work.

· Alert team manager to any trends detected whilst resolving a complaint

· Application of the escalation procedure in the event of serious complaints and potential problem which may impact adversely on the Complaint's team's ability to meet SLA's and or regulatory requirements

· Assesses complaints and makes redress recommendation to demonstrate a fair and reasonable solution

· Follow documented department procedures and Client specifics

We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a diverse workforce in the widest sense.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

 Background Checks

All offers of employment at SS&C are subject to background verification checks, including 5-year employment history, proof of eligibility to work in the hiring location, proof of address, credit check and criminal record check (where permitted by local law). The accuracy of all information you submit as part of your application is vital and may be used as part of the background-checking process should you be successful.

About SS&C Technologies

SS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.