Software Application Administrator - PA2024340 Job Listing at SS&C Technologies in Bangkok (Job ID R23415)

Description

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

Role responsibilities

• Log and record the requests raised via phone call/email for clients and team members.
• Within own area of competence, and following agreed procedures, investigates issues and other requests for support and determines appropriate actions to take. Work is allocated via a Team Leader. Also potentially participates in providing Service Desk phone coverage.
• Within own area of competence, provides correct responses to requests for support by means of for example: making modifications to system parameters, developing work-arounds or site-specific enhancements, reconfiguring systems, changing operating procedures, producing additional documentation, or escalating requests to systems development staff. Ensures all work is carried out and documented in accordance with required standards, methods and procedures.
• Monitors progress of requests for support and ensure users and other interested parties are kept informed. Takes corrective action to avoid or minimize delays.
• Ensures that requests are handled according to agreed procedures. For all requests that cannot be resolved, provides an effective interface between users and service providers supplying all necessary diagnostic information. Uses judgment to set priority for resolution, monitor progress and apply escalation procedures for problems not progressing satisfactorily.
• Provides detailed personal advice and guidance to all users in the effective use of systems, products and services available to them; demonstrates ingenuity in applying knowledge to non-standard situations.
• Proposes, discusses and evaluates potential solutions with service providers and implements agreed field modifications or workarounds as directed.
• Liaises with systems development staff on the development of software improvements to overcome known problems or further fulfil user requirements.
• Plans and organizes own work effectively. Undertakes assignments in a systematic manner.
• Perform defects testing and assist QA team on software testing where required.  
• Work on the Support Hotline as per rostered hours (after a qualifying period).

Experience

• Bachelor's Degree in Computer Engineering/ Computer Science/ Mathematics or related field.
• 1-2 years' experience in application support role. For 1-2 years in financial application support would be an advantage
• Have a good knowledge of Mutual Fund/Unit Trust will be a plus
• Excellent written and verbal communication skills as will be required to support Global client base.
• Possesses strong inter-personal skills, especially in handling contacts of all types and at all levels.
• Have an experience of API, SQL, Oracle, any Application server and Databases.

#LI-SM1

Only candidates selected for interviews will be contacted for this position.

SS&C FinTech Services (Thailand) Limited

Human Resources Department 

6th Floor, RSU Tower, 571 Sukhumvit Road,
North Klongton, Wattana, Bangkok 10110

Phone: 065-384-4022

Location: SS&C Technologies, Inc.  , RSU Tower near BTS Phrom Phong station or MRT Sukhumvit station, Bangkok

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.