VCCI Outreach and Support Coordinator Job Listing at State of Vermont in Waterbury, VT (Job ID 2055AE4F-76A2-4)

Description

Overview

The Agency of Human Services (AHS) Vermont Chronic Care Initiative (VCCI) Outreach and Support Coordinator (OSC) screens Vermonters new to Medicaid to complete a health-related social needs screening, providing brief intervention (including a 3 way phone call to establish new patient appointments at health clinic, to benefit programs such as food resources, and tobacco cessation programs) based on the individual's identified needs and readiness for help with these connections. Based on risk level, the OSC may make a direct referral for community-based case management.  

The outreach, screening completion and brief intervention are completed primarily by phone and may also require follow-up with individuals who may complete the screening by mail or through the patient portal. The candidate must be able to maintain a high level of flexibility, rapid response, and coordination of details to act as a resource to VCCI.  This position engages members in dialogue of health and health related needs, utilization of resources and services and supporting members in the navigation of health services.  

 

Other duties based on the needs of the business may be assigned. 

The candidate must be able to work independently and work as part of a team, be highly skilled in customer service, must be able to adapt their communication skills and approaches, in response to each individual person and their needs. The ability to use de-escalation techniques and motivational interviewing skills is of high value. Adherence to program workflow and documentation standards is required. Knowledge and skill with Microsoft suites, excel is preferred.  This position may involve working out in the community and in various offices occasionally.  

Who May Apply

This position, VCCI Outreach and Support Coordinator (Job Requisition #53021), is open to all State employees and external applicants.
If you would like more information about this position, please contact heather.mcphee@vermont.gov
Resumes will not be accepted via e-mail.  You must apply online to be considered.
Please note that multiple positions in the same work location may be filled from this job posting.

 

AHS BACKGROUND CHECKS:  Candidates must pass any level of background investigation applicable to the position.  In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.

Environmental Factors

Duties primarily performed in office settings and with extensive telephonic contact but may involve some travel to other regional offices for which a private means of transportation is required. State policy dictates that use of the most cost-effective method of travel for the state is used, for which access to state fleet pool or use of rental car must be utilized. Incumbents must be able to handle, with tact and understanding, individuals in a variety of stressful and emotional situations.

Minimum Qualifications

Associate degree in Social Work or Human Services related work

Preferred Qualifications

Bachelor's degree in Social Work with experience in a health care setting +/or knowledge of the Vermont Agency of Human Services.

 

Experience with community collaboration, systems of care and team work is strongly preferred and relevant contact with people facing hardship, lack of socio-economic resources, and those with mental health/substance abuse issues.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 11 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the Benefits of State Employment on our website.

Equal Opportunity Employer The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.The State of Vermont is an Equal Opportunity Employer. Applications from women, individuals with disabilities, veterans, and people from diverse cultural backgrounds are encouraged.

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