Mobile Support Engineer Job Listing at Stifel in Saint Louis, MO (Job ID 8855)

Description

The Mobile Support Engineer will provide input for all mobile device configuration projects. The Mobile Support Engineer assists in maintaining and deploying mobile hardware and operating systems. This role will support and maintain systems in an enterprise environment.

• Work directly with end users and Endpoint Mobile Support Technicians to provide tier 3 support for Android and Apple operating systems and troubleshoot mobile devices.
• Design operating system standards, images, and deployment processes across different platforms
• Build and implement Modern Mobile solutions.
• Recommend strategies, roadmaps, and standards for all platform infrastructures, ensuring security and compliance with industry best practices.
• Provide support for complex issues, partnering with other internal teams or vendors when appropriate.
• Maintain documentation of all technology processes and components.
• Administration and configuration of mobile device management (MDM), other mobility management platforms, and related technology.
• Development of mobile device policies and configurations on iOS and Android operating systems to support BYOD and corporate-owned devices.
• Work directly with the Mobile Support Technicians to provide tier 3 support for Android and Apple operating systems and troubleshooting of mobile devices.
• Create and manage the upkeep of wireless and mobile documentation, including detailed deployment, test, and support plans.
• Provide after-hours support as needed for critical systems.

• Advanced knowledge of Apple iOS and Android.
• Proficient knowledge of PowerShell scripting.
• Develop solutions to problems, as well as manage multiple issues at the same time.
• Ability to use logic and reasoning when troubleshooting complex issues.
• Ability to think outside the box; imagine innovative, practical solutions and designs.
• Understanding and appropriately responding to feedback.
• Strong oral and written communication skills.
• Ability to collaborate effectively with other team members.
• Must be available to work outside of regular business hours as needed.
• Some travel by car and/or air in conjunction with local, regional, and/or national travel, up to 5%.

• Minimum Required: Bachelor's Degree in Information Technology, Computer Science, or equivalent experience.
• Minimum Required: 0-2 years of Mobile support/maintenance experience.

• Minimum Required: None.

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook, and SharePoint.
• Advanced knowledge of Windows and Mac operating systems.
• Knowledge of Apple Business Manager and Samsung Knox.
• Experience with Active Directory and Office 365 as they relate to mobile technology.
• Experience with Jira or other ticketing systems.

Stifel is more than 130 years old and still thinking like a start-up.  We are a global wealth management and investment banking firm serious about innovation and fresh ideas.  Built on a simple premise of safeguarding our clients' money as if it were our own, coined by our namesake, Herman Stifel, our success is intimately tied to our commitment to helping families, companies, and municipalities find their own success.

While our headquarters is in St. Louis, we have offices in New York, San Francisco, Baltimore, London, Frankfurt, Toronto, and more than 400 other locations.  Stifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more.  Let's talk about how you can find your place here at Stifel, where success meets success.

At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.

Stifel is an Equal Opportunity Employer.