Description
You will provide a customer-focused internal support service, assisting fee-earning staff and operational teams across the business. Working as part of a centralised UK-wide support network, you will handle a range of office-based and operational tasks, supporting teams such as Health and Safety, Compliance, Facilities, and Procurement.
Your role requires a calm, confident approach to manage complex queries, promote positive change, and ensure smooth office operations. Occasionally, you may be required to travel to other locations to meet workload goals. Your role requires confidence and assertiveness to promote positive change and ensure smooth office operations.
Key Accountabilities:
- Deliver excellent internal customer support, adapting communication to meet diverse needs and escalating complex issues appropriately.
- Support office operations including facilities maintenance, IT equipment monitoring, and compliance with health, safety, and security protocols.
- Collaborate with internal departments (e.g., SSHEQ, Marketing, Facilities, Procurement) to assist with audits, compliance, and process improvements.
- Proactively identify and resolve challenges, providing practical solutions aligned with central service standards.
- Take ownership of your workload, prioritising tasks to meet deadlines and supporting colleagues as needed.
- Be flexible to accommodate urgent requests, occasional travel, and out-of-hours support when necessary.
- Advocate best practices in GDPR, compliance, and office procedures.
Skills & Experience:
- Proficient in Microsoft Office applications, including Word, Excel, Outlook and Powerpoint
- Highly articulate with excellent interpersonal and customer service skills.
- Friendly, approachable, and comfortable working in a busy professional environment.
- Strong organisational skills with the ability to multi-task and stay calm under pressure.
- Effective problem solver with sound decision-making abilities.
- Willingness to learn and grow within the role to provide high-quality service.
- Able to work well as a team and on your own.
- Willingness to be flexible and adaptable.
- Ability to adapt to new ways of working, including the introduction of new technologies.
About Tetra Tech:
Tetra Tech is a leading provider of high-end consulting and engineering services for projects worldwide. We combine the resources of a global, multibillion dollar company with local, client-focused delivery in more than 400 locations around the world. We are Leading with Science® to provide sustainable and resilient solutions for our clients.
At Tetra Tech, we provide a collaborative environment that supports individual performance, innovation, and creativity. We are proud to offer competitive compensation and benefits.
For more information on our company, please visit our website at www.tetratecheurope.com. To apply, please submit your CV and cover letter on the Careers section of our website.
We thank all applicants for their interest; however only those selected for an interview will be contacted.
Tetra Tech is an equal opportunities employer and encourages applications from all suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity/shared parental leave, in line with the Equalities Act 2010.
We are very happy to discuss flexible working for this role, including the possibility of reduced hours, flexible start and finish times, or compressed hours. We can offer a range of solutions to help you to get the most out of your work / life balance.
Additional Information- Organization: 784 TCE
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