Document Processing Center Specialist Job Listing at Texas Health and Human Services in Austin, TX (Job ID 3653-en_US)

Description

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Document Processing Center Specialist 
Job Title: Program Specialist VI 
Agency: Health & Human Services Comm 
Department: Vendor Operations 
Posting Number: 3653 
Closing Date: 02/20/2026 
Posting Audience: Internal and External 
Occupational Category: Business and Financial Operations 
Salary Group: TEXAS-B-23 
Salary Range: $5,098.66 - $7,000.00 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Eligible for Telework 
Travel: Up to 15% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 2100 KRAMER LN 700 
Other Locations:  
MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,86P0,88A0,88B0,8U000,OS,OSS,PERS,YN,YNS 
 
 
 

Brief Job Description:

Are you self-motivated professional looking to strengthen your skills and advance your career? Are you driven to improve results and maximize efficiency? Are you looking to sharpen your leadership abilities and work with high-impact staff, contracted vendors, and senior leadership professionals? If so, the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) Vendor Operations wants to talk to you about joining our team! We are an energizing team working in a high-performing and innovative environment.

We are a dynamic alliance of professionals with the ability to multi-task and thrive in a challenging, fast-paced, and evolving environment. We regularly exercise persuasive communication skills, relentless work-ethic and a hunger to solve problems. If you also possess these skills, then we are looking for you! We want you to join our team!

The Document Processing Operations Lead supports and monitors daily operations for the Document Processing Services (DPS) contractor operations and maintains expertise on high volume outbound correspondence related to public assistance programs.  The DPS contractor retrieves and processes incoming mail on behalf of AES and electronically images physical documents critical to the AES mission of connecting Texans to quality services.

The selected candidate will have roles in problem management, change management, business continuity planning, emergency response, performance monitoring and reporting, policy interpretation, project management, contract solicitation development, and much, much more!

The selected candidate must use various skills to manage competing priorities, promote efficiency, and respond to daily challenges.  

Position will work under minimal supervision with extensive latitude for the use of initiative and independent judgment.

Essential Job Functions (EJFs):

Attends work on a regular and predictable schedule in accordance with agency leave policy to perform the following general job functions:  

1. Serve as operational lead and primary point of contact for the HHSC AES Vendor Operations team for HHSC for the Document Processing Services (DPS) contract operations; provide general direction for the Document Processing Center contractor and perform contractor performance monitoring related to daily operations. [30%]

1. Actively seek error trends and collaborate directly with the contractor management and other agency areas to resolve issues and drive corrective action. [15%]

1. Conduct studies and analysis of operational challenges and contractor services, preparing reports of findings and recommendations for process improvement. [15%] 

1. Perform advanced consultative services and technical assistance with developing, evaluating, and managing initiatives, outcomes, Key Performance Requirements (KPRs) and Deliverables performed by the DPS contractor. [15%] 

1. Serve as a Product Owner or area representative for AES projects. Duties will include conducting impact analysis, leading meetings, evaluating proposals, creating project documentation and status reports. [5%]

1. Develop guidelines and policy and procedure recommendations for achieving performance measures to executive leadership and management. [5%]

1. Analyze and evaluate data and conduct independent research to predict and influence performance outcomes. [5%]

1. Assist in development of scope of work and detailed contract requirements. [5%]

1. Responding to evolving needs of the Agency and performing other duties as assigned. [5%]

Knowledge, Skills, and Abilities (KSAs):

Knowledge of:

• Local, state, and federal laws and regulations related to agency programs.

• Outsourcing and contract administration.

• Strategic planning and project coordination and management.

• Leadership principles and how to effectively interact with various leadership styles.

• Oversight practices for evaluating performance.

• The State Action Request (SAR) and Vendor Action Request (VAR) process for formal contractual communication between the vendor and the state.

Skill in:

• Process Management.

• Project oversight and coordination.

• Innovation and creativity.

• Identifying challenges, evaluating alternatives, and recommending solutions.

• Conflict resolution and effective communication; public speaking, written and verbal.

• Working collaboratively and cooperatively with diverse groups while championing ideas and concepts.

• Advanced use of productivity software.

Ability to:

• Think critically and take initiative.

• Work on a team as both a lead and a team member.

• Communicate effectively with varied audiences.

• Research, analyze and interpret data.

• Develop and recommend methods for increasing efficiency and effectiveness of operating practices and procedures.

• Establish goals and objectives.

• Plan, assign, and evaluate the work of others.

• Manage multiple competing priorities.

Registrations, Licensure Requirements or Certifications

N/A

Initial Screening Criteria:

Graduation from an accredited four-year college or university with major course work in business administration or a field relevant to the job description. Experience with oversight of contract services is preferred. 

Additional Information:

Applicants may not have a history of substantiated fraudulent activity against HHSC or any programs it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.