Home and Community-based Services Quality Manager Job Listing at Texas Health and Human Services in Austin, TX (Job ID 9754-en_US)

Description

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Home and Community-based Services Quality Manager 
Job Title: Project Manager IV 
Agency: Health & Human Services Comm 
Department: Quality Oversight 
Posting Number: 9754 
Closing Date: 10/13/2025 
Posting Audience: Internal and External 
Occupational Category: Community and Social Services 
Salary Group: TEXAS-B-26 
Salary Range: $6,377.50 - $8,581.66 
Pay Frequency: Monthly
Shift: Day 
Additional Shift: Days (First) 
Telework: Eligible for Telework 
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 701 W 51ST ST 
Other Locations:  
MOS Codes: 2611,8058,8060,8848,16KX,1D7X1,32EX,3D0X4,611X,612X,63A,63AX,641X,712X,8K000,BU,CE,EA,SEI16 
 
 
 

Brief Job Description:

The Texas Health and Human Services Commission (HHSC) Medicaid and CHIP Services (MCS) division seek a highly qualified candidate to fill the position of Home and Community-based Services (HCBS) Quality Manager (Project Manager IV). The HCBS Quality Manager reports to the Manager of the Quality Reporting Unit and works within the Quality Data Analytics and Reporting Department, leading special projects that support HCBS quality goals. The HCBS Quality Project Manager performs advanced (senior-level) project management work. Work involves coordinating the planning and initiation of diverse projects at various levels of completion; monitoring the progress and schedule of projects; and communicating with project stakeholders, management, and other relevant parties. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.  

MCS is driven by its mission to deliver quality, cost-effective services to Texans. This position makes a significant contribution to MCS's mission by using data-driven evidence-based approaches to hold Medicaid and CHIP MCOs accountable, ensure access to high-quality care, and drive quality-based innovation. The ideal candidate thrives in an environment that emphasizes teamwork to achieve goals, excellence through high professional standards and personal accountability, curiosity to continuously grow and learn, critical thinking for effective execution, and integrity to do things right even when what is right is not easy. 

Essential Job Functions: 

• Coordinates project scope and goals through the development and implementation of federal quality initiatives, including the HCBS Quality Measure Set and evaluating the performance of applicable programs. 

• Identifies potential project risks and difficulties and designs strategies to mitigate or avoid them. Effectively and proactively addresses project delays and barriers. Creates documentation procedures to capture and manage changes in the original project plan. 

• Develops and implements plans to communicate project methodology and processes to interested groups and team members. 

• Directs, assigns, and evaluates the work of project staff. 

• Compiles and distributes project information, project status reports, and project budget expenditures. 

• Monitors and manages project quality and cost to ensure that project deliverables are acceptable, fulfill the terms of the project contract or specifications, and are completed within budget. 

• Creates documentation procedures to capture and manage changes in the original project plan. 

• Performs related work as assigned. 

Knowledge, Skills, Abilities (KSAs): 

Knowledge of: 

• Knowledge of project management theories and practices applicable to projects that are highly complex in scope; systems and procedures used to evaluate a third-party vendor's performance; and local, state, and federal laws and regulations relevant to the administration of the project undertaken. 

• Best-practices in project management. 

• State and federal laws, regulations, and processes regarding Medicaid managed care. 

• Long-term services and supports. 

• Quality measurement. 

• Quality improvement concepts and strategies. 

Skill in: 

• Project management monitoring, and addressing changes in scope and budget 

• Microsoft 365 applications, including Word, Visio, Excel, PowerPoint, Outlook, OneDrive, and Teams. 

• Analyzing state and federal policies. 

• Project management. 

• Creative problem solving. 

• Collaboration. 

• Leading teams. 

• Written and oral communication, including the ability to make public presentations and write technical information in an understandable format. 

Ability to: 

• Ability to manage project activities; to establish project goals and objectives; to exercise sound judgment in making critical decisions; to demonstrate negotiation and facilitation skills; to identify project risks and gaps. 

• Manage complex long-term projects. 

• Understand and analyze data to identify trends, problems, and issues. 

• Exercise sound judgement in making critical decisions. 

• Analyze complex information and develop plans to address identified issues. 

• Prepare accurate and complete reports. 

• Communicate effectively, with the ability to lead meetings and collaborate with diverse stakeholders. 

• Support and supervise others. 

• Direct, assign, and evaluate the work of others. 

• Develop productive and collaborative relationships with colleagues. 

Registrations, Licensure Requirements, or Certifications: 

Lean Six Sigma green belt, or Project Management Professional (PMP) preferred, but not required. 

Initial Screening Criteria:

Graduation from an accredited four-year college or university. 

Experience with Medicaid, healthcare quality, Home and Community-Based Services, long-term services and supports, or Medicaid waiver programs. 

Texas State Government project management, quality initiative, or federal reporting experience preferred. 

Additional Information:

This position is eligible for telework. Telework availability is subject to agency policy and procedure. Changes or discontinuation to Medicaid access requirements on the federal level may impact the ongoing availability of this position. 

State of Texas employees participate in outstanding benefits:  

• Excellent health benefits,  

• Lifetime monthly retirement annuity, and 

• Generous time off benefits.   

Additional benefits of joining the MCS Office of Quality and Program Improvement include:  

• Leadership commitment to invest in and foster your professional growth or knowledge of the Texas Medicaid program and your career advancement.  

• Having a profound impact on the lives of thousands of Medicaid clients that depend on Medicaid services throughout Texas.  

• Being on the ground level of healthcare quality implementation, including the opportunity to work closely with stakeholders such as federal partners, providers, advocates, managed care organizations, and other healthcare contractors.  

• Being part of a team at the forefront of interpreting, implementing, and developing quality initiatives that have a statewide impact.  

• The opportunity to learn and engage with multiple domains of the healthcare delivery system, including managed care, fee-for-service, federal/state Medicaid partnerships and other activities related to the administration of the Medicaid program. 

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC. 

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.