Instructional Support and Training Specialist Job Listing at Texas Health and Human Services in Austin, TX (Job ID 13035-en_US)

Description

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Instructional Support and Training Specialist 
Job Title: Training & Dev Specialist V 
Agency: Health & Human Services Comm 
Department: CTD 
Posting Number: 13035 
Closing Date: 02/06/2026 
Posting Audience: Internal and External 
Occupational Category: Education Training and Library 
Salary Group: TEXAS-B-23 
Salary Range: $5,098.66 - $6,500.00 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Eligible for Telework 
Travel: Up to 20% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 909 W 45TH ST #633 BLDG 3 
Other Locations: Austin; Abilene; Big Spring; Brenham; Corpus Christi; Denton; El Paso; Harlingen; Kerrville; Lubbock; Lufkin; Mexia; Richmond; Rio Grande City; Rusk; San Angelo; San Antonio; Terrell; Vernon; Waco; Wichita Falls 
MOS Codes: 0233,0277,0306,0577,0877,0911,0913,0914,0916,0917,0918,0919,0930,0931,0932,0933,0951,1230,5977,6077 
6177,6877,7077,7277,7377,7537,7577,8077,8802,8803,11Z,120X,121X,18Z,19Z,35Z,38FX,3F2X1,47A,47C,47D 
47E,47F,47G,47H,47J,47K,47L,47M,47N,47P,47Q,47R,47S,47T,47U,47V,47W,57A,70H,74D,81C0,81L0,81T0,82A0 
83R0,86M0,8B000,8B100,8B200,8T000,8T100,9H000,PERS,PS,SEI20,YN 

Brief Job Description:

The Health and Specialty Care System (HSCS) serves 24 facilities across Texas with approximately 23,000 employees who provide or support care for individuals with mental illnesses or intellectual disabilities. HSCS Competency, Training, and Development (CTD), part of Staff Support Services (SSS) in the Business Operations Unit, supports facility CTD departments by providing in‑person, virtual, and hybrid training; developing and maintaining training curriculum; providing guidance aligned with state and agency policies; managing training data; certifying facility instructors; and facilitating division‑wide training initiatives.

The Instructional Support and Training Specialist delivers exceptional customer service to HSCS facilities by maintaining training data, supporting content development, organizing learning resources, and providing instructor‑led training. The role may also coordinate CTD projects and support division‑wide training programs. This position requires strong communication skills, attention to detail, ability to analyze data, and experience working in an in-patient psychiatric or behavioral health setting. Candidates must be able to work independently and collaboratively while demonstrating a strong commitment to evidence‑informed training practices and continuous improvement.

Essential Job Functions (EJFs):

1. Develops and refines instructional content by drafting, formatting, and proofing training materials to ensure clarity, grammatical accuracy, visual appeal, and consistency with instructional design standards. (20%)
2. Maintains and updates training records, identifies and resolves data discrepancies, and anticipates barriers that may impact facility training compliance. (20%)
3. Collaborates with instructional designers to ensure training content is engaging, aligned with objectives, and consistent with adult learning principles and instructional design best practices. (15%)
4. Reviews and evaluates training and curriculum to identify challenges, recommend improvements, and support continuous quality enhancement. (15%)
5. Delivers instructor‑led training sessions (in‑person, virtual, or hybrid), adapting instruction to learner needs, facilitating active engagement, and ensuring knowledge retention. (10%)
6. Organizes data reports and training resources to promote efficient workflows and provide high‑quality customer service to HSCS facilities. (10%)
7. Maintains current knowledge of relevant laws, rules, policies, procedures, and industry best practices related to HHSC/HSCS training requirements. (5%)
8. Performs other duties as assigned, including supporting COOP activation when needed. (5%)

Knowledge, Skills, and Abilities (KSAs):

Knowledge of:

• HHSC/HSCS policies, procedures, and training requirements.
• Data structures, training databases, and records‑management practices.
• Behavioral health or psychiatric inpatient environments and terminology.
• Adult learning principles and instructional design concepts.
• Training procedures and methods.

Skill in:

• Writing clear, concise, and grammatically accurate content that can be used for instructor guides, learner handouts, presentations, eLearning scripts, assessments, job aids, etc.
• Editing and proofreading documents to ensure consistency, accuracy, proper formatting, and alignment with HSCS/CTD style expectations.
• Structuring written communication logically, using appropriate organization, visual hierarchy, and formatting to enhance readability and learning effectiveness.
• Analyzing and organizing data to identify discrepancies and trends.
• Delivering effective instructor‑led training using strong facilitation or presentation skills.
• Time management, prioritizing tasks, and managing multiple projects.
• Using technology, such as Microsoft software (Word, Excel, PowerPoint, Teams), CAPPS, and training software to manage data and create written content.

Ability to:

• Work both independently and collaboratively in a courteous and professional manner.
• Interpret data, such as tables, graphs, and spreadsheets, logically to anticipate and proactively resolve training compliance issues.
• Adapt communication and instructional strategies to diverse learners.
• Maintain confidentiality and handle sensitive information appropriately.
• Provide excellent customer service and build professional relationships.
• Stay current on adult learning best practices.
• Apply process‑improvement strategies.
• Become a certified instructor in Basic Life Support (BLS), Cardiopulmonary Resuscitation (CPR), Forklift Operation, Van Driving, and a Behavior Risk Management Program, which may require a valid driver's license, clean driving record, and physical abilities that include lifting up to 55 pounds.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Required Experience:

• At least 2 years' experience producing clear, accurate, and organized documentation, such as drafting reports, summarizing information, or creating written materials for internal or external audiences.
• At least 1 year experience working with structured information, including entering, reviewing, organizing, or interpreting data for decision‑making or compliance.
• At least 3 years' experience working in an inpatient psychiatric or behavioral health environment.

Preferred Experience:

• Experience supporting training programs, instructional activities, or staff development (formal training role not required).
• Experience developing training content.
• Experience conducting or facilitating training or presentations.
• Experience with review or quality‑assurance processes.

Preferred Education:

Bachelor's degree in Training, Education, English, Communications, Organizational Development, Psychology, or a related field.

Additional Information:

• An in‑basket exercise will be included in the interview process to assess written communication and data management skills.
• Travel up to 20% may be required to deliver instructor-led training sessions and provide facility support and training program oversight.
• Telework eligibility depends on agency policy and operational needs.
• This position supports statewide training efforts and may require flexibility in scheduling during major training releases or COOP activation.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.