Nurse Clerk III Job Listing at Texas Health and Human Services in Tyler, TX (Job ID 10878-en_US)

Description

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Nurse Clerk III 
Job Title: Clerk III 
Agency: Health & Human Services Comm 
Department: CCSE Region 04 Nurse Support 
Posting Number: 10878 
Closing Date: 11/19/2025 
Posting Audience: Internal and External 
Occupational Category: Community and Social Services 
Salary Group: TEXAS-A-11 
Salary Range: $2,694.33 - $3,946.25 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Eligible for Telework 
Travel: Up to 50% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: TYLER 
Job Location Address: 3303 MINEOLA HWY 
Other Locations: Beaumont; Canton; Crockett; Gilmer; Henderson; Jacksonville; Longview; Lufkin; Marshall; Mineola; Palestine; Paris; Quitman; Rusk; Texarkana; Tyler 
MOS Codes: 0100,0111,0160,0161,0170,3051,3372,3432,4133,6042,6046,6617,6672,15P,3F5X1,420A,42A,56M,68G,741X 
8A200,AZ,CS,F&S,LS,LSS,PERS,PS,RP,RS,SK,SN,YN,YNS 
 
 

Job Description: 

The Centralized Nurse Clerk performs advanced clerical work in a Community Care Services Eligibility (CCSE) nursing unit. Provides clerical support to the Lead Nurse and nursing staff. Organize, compile and maintain personnel and administrative files. Provides general information about CCSE program services. Assists Lead Nurse and/or nursing staff in the assignment of cases. Maintains an Assignment Tracking log, verifies client information and documents information manually into multiple automated systems, schedules meetings, maintains distribution lists, compiles data and prepares statistical reports, as well as ongoing program reports.

Answers telephones, greets clients and distributes mail. Completes special assignments and/or reports. Understands and adheres to all HHSC and CCSE policies and procedures. Provides outstanding customer service in person, over the telephone and via e-mail. Maintains a positive and productive attitude while working in a fast-paced environment.

Essential Job Functions:  

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. Be familiar with and follow all HHS policies and procedures relating to job performance and work rules.

•  Researches client information in multiple automated systems. (20%)
•  Documents information manually and into multiple automated systems. (20%) 
•  Provides clerical support to the Unit Supervisor and staff. (20%) 
•  Answers telephones and distributes mail. (10%) 
•  Maintains an Assignment Tracking log and provides appropriate notification to staff. (10%)
•  Completes special assignments and/or reports. (10%)  
•  Schedules meetings and maintains distribution lists. (5%)
• Organize, compile and maintain personnel and administrative files. (5%) 

Registrations, Licensure Requirements or Certifications:  N/A

Knowledge Skills Abilities:  

Knowledge of office practices and administrative procedures. •Skill in the use of standard office equipment. •Skill in the use of automated software (i.e; Microsoft Office Suite, SharePoint, etc). •Ability to understand and implement administrative procedures, interpret rules, regulations, and policies. •Possesses the ability to organize and prioritize assignments to meet established time frames and deadlines. •Ability to establish and maintain effective work relationships with others. •Experience in tracking assignments of other staff using automated systems. •Ability to communicate effectively (verbally and in writing) with a varied audience. •Ability to answer telephone, refer callers to the appropriate staff or other community agencies, take messages for staff, and answers basic questions. •Ability to maintain a positive and productive attitude while working in a fast-paced environment.  

Initial Screening Criteria:

Employment Application should demonstrate the following:  •To be eligible for the position, applicant must have a minimum of 2 years' clerical experience.  •Experience in HHSC - Community Care Services Eligibility programs preferred. •Employment application must demonstrate the ability to communicate effectively in writing. •Must have a minimum of 2 years' experience in handling phone calls from the public and providing information and referrals to callers.

Work Schedule is 8:00 a.m. to 5:00 p.m. Monday through Friday. Must be willing to attend training which may require an overnight stay.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.