- The Clinical Secretary participates in the multi-disciplinary, team-based process of patient care via the provision of office administrative support.
- The Clinical Secretary plays a vital role in assuring whole patient care is made available to each individual via answering phones, convenient appointment scheduling, accurate and timely referrals and prior authorizations as well as issue resolution.
- The Clinical Secretary is responsible verifying eligibility, collecting appropriate patient payments as well as ensuring compliance and appropriate maximum reimbursement.
- He/she must also understand, interpret and apply knowledge on multiple insurance benefits to specific patient needs.
- The Clinical Secretary will input, classify and manage documentation in the office's electronic medical record (EMR) system.
- The Clinical Secretary will assist in, and perform diverse tasks required to maintain an efficient and organized office.
- He/he will actively support physicians and nurses and be an enthusiastic participant in departmental meetings and actively identify ways to improve processes and service to patients.
- The Clinical Secretary functions under the direct supervision of the Practice Manager or Coordinator and under the daily guidance of providers.
- Individual must be able to manage demanding workload with accuracy and represent the office and staff professionally.
- Position requires excellent customer service skills with patients, and their families, other staff, physicians and other providers, management, vendors, and the public.
Required Job Specific Competencies:
- Demonstrates skill in administrative support within a medical office setting including but not limited to use of an Electronic Medical Record (EMR), Microsoft Word, insurer systems, etc. as well as creative and efficient appointment scheduling, document classification, patient outreaches, insurance verification, Medicare Secondary Payor and other forms accuracy and HIPAA compliance.
- Shows caring and concern for all patients.
- Demonstrates patient centered approach to care, adhering to all NCQA's Patient Centered Medical Home (PCMH) requirements for the delivery of evidence-based care that supports the population needs.
- Exhibits time management skills, keyboarding skills and multi-tasking abilities to assure business components of the practice are maintained at an efficient and effective level.
- Demonstrates the ability to develop and maintain collaborative working relationships with providers, all staff and Practice Management.
- Demonstrates the ability to work independently and exhibits flexibility in decision making and prioritizing assignments.
- Exhibits leadership skills through active support of practice and system goals and objectives
- Actively guards the confidentiality of sensitive information including but not limited to the patients, staff and the health system.
- Can successfully complete the Hospital orientation program and department specific orientation.
- Lives the CARES values at all times.
Qualifications: (Licenses, Certifications)
- Medical Administrative certification preferred.
- High School Diploma or GED required.
- Medical terminology required.
- Medical Administrative certification preferred
- Medical secretarial experience required.
- Medical background required.
- Strong EMR experience preferred.
- Computer knowledge and skills including but not limited to Outlook and Microsoft Office required.
- Knowledge of multiple insurance policies, administrative requirements, copayments, benefit coverage and their application to multiple patients for multiple scenarios as presented in practice setting is strongly preferred.
Thompson Health is an EOE encouraging women, minorities, individuals with disabilities and veterans to apply
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