Parts Counterperson- Tom Wood Ford Job Listing at Tom Wood Automotive in Indianapolis, IN (Job ID 1870)

Description

Tom Wood Ford, located in Indianapolis, Indiana is currently searching for an automotive enthusiast to join our team as a Parts Counterperson!  The ideal candidate for this position has a passion for the industry and experience in providing excellent customer service. 

RESPONSIBILITIES 

• Establish and maintain good working relationships with customers to encourage repeat and referral business.  
• Handle customer complaints tactfully, promptly, and with concern for the customer.  
• Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.  
• Inform customers of companion part requirements, specials, and ensure that the customer is exposed to the full product line.  
• Answer phone calls, providing price quotes and other information.  
• Pull and fill orders from stock. Maintain stock inventory and notify the proper individuals about out-of-stock parts or materials that need immediate attention. 
• Issue and track ordered parts and notify the proper individuals that the parts have arrived.  
• Properly label all parts being used for repairs.  
• Make sure all internal requests for parts are billed on service repair order.  
• Ensure that all sales charges are signed by the customer and that they receive their invoice.  
• Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.  
• Keep orderly records of all invoices and special-order parts. Set up orders for daily shipment, delivery, or pick-up.  

QUALIFICATIONS 

• Strong communication skills, desire to provide exceptional customer service, and stay calm under pressure
• Professional appearance and attitude are required
• Ability to multitask and prioritize intentionally
• Previous retail/customer service is necessary
• Detail oriented with excellent organization skills
• Previous experience or knowledge with automotive parts is preferred  
• Computer experience is necessary
• Valid Driver License with clean record is required

BENEFITS 

• PTO & Vacation
• Paid Holidays
• Medical
• Dental
• Vision
• 401k with Company Match
• Life Insurance
• Disability
• Training
• Tuition Reimbursement
• Service Awards
• Career Advancement

ABOUT TOM WOOD GROUP 

The Tom Wood Group is proud to be family-owned and locally operated for over 50 years. Since our start in 1967, the Tom Wood Group has grown outside of automotive to include many franchises with locations throughout the Midwest and New Zealand.  

Our Core Values: Humbly Confident, Passionately Driven, Sincere Desire to Help Others, Uncompromising Integrity 

Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle record, verification of social security number, and passing a drug test at a certified testing facility. Tom Wood Group is an equal-opportunity employer.