Description
Four dynamic, integrated companies make up the Transwestern enterprise, giving us the perspective to think broadly, deeply and creatively about commercial real estate. Clients and investors rely on us for expertise that spans institutional and opportunistic investment, development, hospitality, and brokerage and asset services. Our award-winning, collaborative culture empowers team members with resources and independence to work across boundaries in pursuit of innovative solutions, reinforcing a reputation for service excellence that translates to measurable results. Through offices nationwide and alliance partners around the globe, we positively impact the built environment and our communities while fostering a work climate that champions career vitality for all. Learn more at transwestern.com and @Transwestern.
Transwestern Hospitality Group (THG), a full-service hospitality investment, development, and operating company, specializes in the full-service luxury boutique hotel sector. Part of the Transwestern companies and nationally recognized for venue activations and placemaking capabilities, THG brings forward-thinking ideas and applications to hospitality which enhance property performance, and harness the power of Transwestern's diverse, integrated platform to execute at the highest level.
Transwestern is built on a common purpose - Empowering Good People to do Extraordinary Things Together. We are committed to the hiring of smart, passionate, hard-working people who understand the benefits of both collaboration and independence.
POSITION SUMMARY:
The Housekeeping Lead supports daily housekeeping operations and ensures the hotel meets or exceeds luxury cleanliness standards. This role involves assisting the Housekeeping Manager with supervising and coaching staff to maintain impeccable guest rooms and public areas. The ideal candidate is a proactive leader dedicated to high service quality and team motivation.
POSITION ESSENTIAL FUNCTIONS
Assist Housekeeping Manager in supervision of housekeeping staff to ensure timely, thorough, and efficient completion of daily assignments.
Inspect guest rooms, suites, and public areas to ensure cleanliness, maintenance, and presentation meet luxury brand standards.
Participate actively in shift briefings and departmental meetings to share expectations, goals, and feedback.
Respond promptly to guest requests such as additional amenities or room refreshes.
Report and follow up on maintenance issues with the Engineering team.
Monitor and maintain cleaning supply and linen inventory; ensure housekeeping carts and closets are organized and stocked.
Support the Housekeeping Manager with training new employees and providing ongoing coaching and feedback to uphold service standards.
Oversee proper handling and documentation of guest items in accordance with hotel policies.
Foster a positive, respectful team culture through professional and supportive leadership.
Other duties as assigned.
POSITION REQUIREMENTS
High school diploma or equivalent required.
Hospitality or related coursework preferred.
Minimum of 1 year hotel housekeeping experience.
At least 6 months in supervisory or team leadership role.
Experience in a luxury or boutique hotels preferred.
Understanding of Leading Quality Assurance (LQA) standards
Familiarity with housekeeping systems (e.g., ALICE, Opera, HotSOS) pre-erred.
Basic proficiency with Microsoft Office Suite.
Ability to complete inspection reports, logs, and checklists accurately.
Detail-oriented with strong commitment to cleanliness and presentation.
Effective coaching and team motivation abilities.
Excellent interpersonal and conflict resolution skills.
High integrity, discretion, and professionalism in guest service.
Ability to stand, walk, and move for extended periods.
Frequent bending, lifting, pushing, and pulling of carts/equipment.
Able to lift up to 50 lbs and push carts weighing up to 200 lbs.
Ability to navigate stairways and various hotel areas throughout the shit.
WORK SHIFT:
LOCATION:
Houston, TXABOUT US
Transwestern's Guiding Principles are woven into the fabric of our firm and underscore the value of each individual team member. We embrace inclusion – not only as the right thing to do, but as a reflection of who we are. It is our responsibility and heartfelt desire to create an environment that elevates the human spirit and brings out the best in everyone.
Different backgrounds, life experiences and cultures shape our individual perspectives and ultimately generate the best results for our clients. Strategic human capital planning combined with development initiatives foster a work environment that celebrates uniqueness and champions the achievements attained through collaboration.
Please note that all candidates selected for an offer of employment are subject to pre-employment background checks, which may include but are not limited to, based on the role for which they have been selected: criminal history, education verification, social media review, motor vehicle records, credit history, and professional license verification. In addition, your employment with Transwestern is subject to successfully passing a drug screen check prior to your starting with the Company along with satisfactory references.
We understand you have a choice when choosing where to work and pursue a career. We understand you are unique and have your story. We want to hear it. We encourage you to apply today so that you may become a part of the Transwestern story.
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