Travis Credit Union Job - 30886482 | CareerArc
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Company: Travis Credit Union
Location: Vacaville, CA
Career Level: Mid-Senior Level
Industries: Banking, Insurance, Financial Services

Description

  • Oversees the day-to-day operation of the Contact Center ensuring outstanding and professional member service.
  • Provides training, coaching and leadership to assigned representatives in a manner that supports the collaborative culture of the Credit Union.
  • Understands the importance of member experience and assists in executing corporate strategy to meet the organizational goal.


Requirements

  • Ability to promote teamwork and provide leadership, support, motivation and professional development to assigned staff.
  • Excellent written, verbal and interpersonal communication skills.
  • Demonstrated ability in positive member service techniques, time management and process efficiencies.
  • Understanding of contact center logistics and technology.
  • Advanced PC skills including Microsoft Word, Excel and Outlook.
  • Thorough knowledge of TCU products and services and the ability to offer financial solutions to members.
  • Ability to work independently, exercise discretion and multi-task in a highly dynamic environment.
  • Ability to adapt quickly, be flexible and react positively to any last minute changes.
  • Must be flexible with hours needed to work including Saturdays and evenings.
  • Strong analytical and decision making skills.
  • Understands the requirements of the Bank Secrecy Act and ensures compliance through monitoring and reporting of member activity as appropriate.


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