Clinical Services Manager - Northwest Arkansas Job Listing at UAMS in Fayetteville, AR (Job ID R0051081-University of Arkansas, Fayetteville)

Description

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  Type of Position: Clinical Staff - Medical Services
Job Type: Regular
Work Shift:

Sponsorship Available:

No
Institution Name: University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

At UAMS we value Diversity, Equity and Inclusion. Visit our website to learn more: https://ddei.uams.edu/

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department: REP | CS Clinical A - Hutts

Department's Website:

Summary of Job Duties: This Position is located in Northwest Arkansas.

The Clinical Services Manager (CSM) plays a vital role in the UAMS Family Medical Center in Northwest Arkansas. Their primary responsibility is to oversee the daily operations of the nursing department and ensure that all essential functions are running smoothly. This includes staffing, development, budgeting, patient satisfaction, professional growth, and quality outcomes. The CSM will also collaborate with the Medical Director, Residency Director, physicians, and leadership within the organization to ensure that quality patient care and exceptional customer service are delivered while adhering to regulations and requirements set by UAMS, insurance companies, government agencies, and internal goals/strategies.

Clinical Service Managers (CSMs) are responsible for implementing the organizational vision, mission, philosophy, core values, evidence-based practices, and standards, as well as nursing support services in their areas of responsibility. The CSM practices in accordance with the scope and standards of practice of the UAMS, the American Nurses Association, and Nursing's Social Policy Statement.
Qualifications:

Required:

• Bachelor of Science in Nursing (BSN) degree 
• Five (5) or more years of clinical experience in field of Nursing
• At least Two (2) years of experience in a leadership capacity
• Current Registered Nurse License in the State of Arkansas. 
• Current BLS certification or must successfully obtain certification within the first 30 days of employment.​

Preferred:

• Master of Science in Nursing (MSN) degree
• Ambulatory clinic experience
• National Nursing Certification

Knowledge, Skills & Abilities:

• Strong organizational and leadership skills
• Excellent communication and interpersonal skills
• Ability to adapt to changing priorities and handle multiple tasks simultaneously
• Knowledge of healthcare regulations and compliance
• Proficient in using healthcare software and databases
• Desire to foster a culture of continuous learning and professional development
• Demonstrates empathy, compassion, and a commitment to delivering quality patient care

Additional Information:

Responsibilities:

The CSM's duties encompass a wide range of responsibilities, including, but not limited to:

• Staffing for the Nursing Department: The CSM is responsible for recruiting, hiring, and onboarding qualified nursing staff for the department. This includes conducting interviews, evaluating candidates, and ensuring proper training and orientation are provided to new hires. Additionally, the CSM will coordinate and monitor the workload of nursing staff to ensure adequate coverage and efficient operations.
• Development: The CSM actively contributes to the development of the nursing department by staying updated on industry trends, best practices, and advancements in healthcare. They identify opportunities for improvement and implement strategies to enhance the quality of care provided. This may include conducting training seminars or workshops, implementing new protocols or technologies, and collaborating with other departments for interdisciplinary collaboration.
• Budgeting: The CSM is responsible for developing and managing the nursing department's budget. They collaborate with leadership to identify cost-saving opportunities while maintaining adequate staffing levels and ensuring the highest quality patient care.
• Patient Satisfaction: The CSM continuously monitors patient satisfaction levels and works to address any concerns or issues promptly. They actively engage with patients, their families, and healthcare providers to gather feedback, identify areas of improvement, and implement strategies to enhance the overall patient experience.
• Professional Growth: The CSM fosters a culture of continuous learning and professional development within the nursing department. They mentor and guide individual staff members, conduct performance evaluations, and assist with career advancement opportunities. They also promote a culture of teamwork, collaboration, and open communication among nursing staff.
• Quality Outcomes: The CSM is responsible for monitoring and maintaining the highest level of quality in the nursing department. They collaborate with the Medical Director, Residency Director, and other leadership to establish quality metrics, measure performance, and identify areas for improvement. They ensure that nursing practices adhere to UAMS, regulatory, and internal standards, and that patient outcomes are consistently exceptional.
• Collaboration and Compliance: The CSM serves as a liaison between the nursing department and other departments within the organization, including the Medical Director, Residency Director, physicians, and leadership. They facilitate effective communication, coordinate efforts, and ensure that nursing department activities are aligned with the overall goals and objectives of the organization. Additionally, the CSM ensures that all regulations and requirements set by UAMS, insurance companies, government agencies, and internal goals/strategies are adhered to.

This position is located in Northwest Arkansas.

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

License or Certificate (see special instructions for submission instructions), List of three Professional References (name, email, business title), Resume

Optional Documents:

Proof of Veteran Status
Special Instructions to Applicants:

Recruitment Contact Information:

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Constant Physical Activity: N/A
Frequent Physical Activity: N/A
Occasional Physical Activity: N/A
Benefits Eligible: Yes

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