Patient Ambassador Job Listing at UAMS in Little Rock, AR (Job ID R0045875)

Description

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  Type of Position:
Job Type: Regular
Work Shift:

Sponsorship Available:

No
Institution Name: University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

At UAMS we value Diversity, Equity and Inclusion. Visit our website to learn more: https://ddei.uams.edu/

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department: OPS | Hospitality Patient Ambassadors

Department's Website:

Summary of Job Duties: **Position is considered Essential Personnel**

The Patient Ambassador reports to the Supervisor of Hospitality Services and provides staffing for the multiple family hospitality services provided by the Department.  Hospitality Services functions include staffing of the Hospital Information Desks, ICU Waiting Room desks, NICU desk, PRI Information Desks, PACU  Dept., Cart Drivers, Discharge Lobby Desk, Outside Greeters, One Day Surgery desk, Cancer Institute after hours desk and a Concierge. 
Qualifications:

• High School diploma/GED.
• Experience in support/hospitality role and customer service in a hospital setting.
• Must be able to work during Inclement Weather
• Must be able to work rotating Weekends and Holidays.

Responsibilities:

• Greet patients/families with a positive, customer-focused and appropriate manner, providing directions and information, helping find patient locations and otherwise assisting visitors.
• Staffs Information desks in the assigned areas.
• Staffs the intensive care units, working with nursing to provide guidance and enforcement of the visitation policies for those units.
• Drive the courtesy cart along the prescribed route picking up and assisting patients and families who need help in getting to their destinations.
• Assist patients into and out of cars as they arrive and depart the hospital.
• Recognize patients and visitors in need of assistance and approach and fulfill the patient's needs.
• Monitor and maintain visitor waiting areas as assigned.
• Complete other duties as assigned.

Additional Information:

Stand Frequently Sit Frequently Walk Frequently Bend, crawl, crouch, kneel, stoop or reach overhead Occasionally Lift and carry weight 10 lbs or less Push and pull weight 10 lbs or less Use hands to touch, handle or feel Frequently Talk Continuously Hear Continuously Taste or smell Occasionally Read, concentrate, think analytically Frequently Physical Environment Inside Medical Facility Environment Noise Level Moderate Visual Requirements Color discrimination
Depth perception
Far visual acuity
Near visual acuity

Salary Information:

Commensurate with education and experience.

Required Documents to Apply:

None

Optional Documents:

Special Instructions to Applicants:

Recruitment Contact Information:

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Constant Physical Activity:
Frequent Physical Activity:
Occasional Physical Activity:
Benefits Eligible: Yes

 Apply on company website