Patient Care Coordinator
Shift: Full-Time (1.0) / Day Shift / 8-hr Shift
Join one of the nation's most comprehensive academic medical centers, University of Chicago Medicine, in a dynamic role as the Patient Care Coordinator for our Hem/Onc clinic. In this role, the Patient Care Coordinator isresponsible for guiding patients through the health care system and ensuring those patients and their caregivers are able to access culturally and linguistically appropriate services in a timely and cost-effective manner. The Patient Care Coordinator coordinates appointments for new patients with multiple providers and ancillary appointments before and after their first visit.
- After initial appointment is scheduled serves as a point of contact with patients and is responsible to schedule appointments, including surgery, and coordinate referrals for testing, imaging, procedures, social work, physical therapy, occupational therapy, labs, and other care and support services at the hospital or in the community; contacts patients via phone, email, MyChart, and/or letter to schedule, confirm, and send out reminders regarding appointments.
- Follows up with patients at regular intervals as defined to ensure that patients arrive to scheduled appointments on time and prepared. Fields patient and caregiver calls and questions related to appointments, ancillary services, or other matters related to coordination of care. Supports triage of In-Basket messages, and communicates effectively with hospital staff, clinicians and physicians involved in the care of the patient.
- Obtains prior authorizations, medical records, slides, specimens, faxes, and other items necessary for coordination of care; follows up with outside facilities/labs and other ancillary services for testing (including imaging) results and medical records and shares results with appropriate services as needed, including submitting results to Medical Records and patient's community physician(s).
- Initiates and prepares FMLA/Disability paperwork with patient, completes appropriate forms as directed by clinic staff, including Nurse Associates and Physicians; Documents in the electronic medical record, including information provided to patients and their caregivers about appointments and referrals; Creates EPIC notes for supporting documentation
- Performs other related duties as assigned.
- Bachelors' preferred
- Minimum of two years' experience working in a high-volume healthcare environment
- Excellent telephone and personal communication skills are required as is proficiency with computer systems and programs
- Ability to multi-task and prioritize is crucial to success in this position
- Compassionate listening skills are required for patient and family distress related to new diagnosis
- Ideal candidate has strong interest and desire for extensive patient and family interaction
- Requires experience with and high commitment to customer service
- Uses discretion and good judgment, and maintains patient confidentiality
- Must be able to independently and professionally interact with clinicians and personnel, internal and external to UCM
Why Join Us?
We've been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We're in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you'd like to add enriching human life to your profile, The University of Chicago Medicine is for you. Here at the forefront, we're doing work that really matters. Join us. Bring your passion
Bring your career to the next level at a hospital that is thriving; from patient satisfaction to employee engagement, we are at the Forefront of Medicine. Take advantage of all we have to offer and #BringYourPassiontotheForefront,
University of Chicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: www.uchospitals.edu/jobs
The University of Chicago Medical Center is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.
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