CLOUD SOLUTIONS MANAGER (REMOTE WITHIN CA) Job Listing at University of California in Oakland, CA (Job ID 65138)

Description

Job Posting

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UC OFFICE OF THE PRESIDENT

At the University of California (UC), your contributions make a difference. A world leader producing Nobel and Pulitzer prize recipients with over 150 years of groundbreaking research transforming the world. Choose a career where you can leverage your knowledge, skills and aspirations to inspire and support some of the greatest minds in the world, and those who will follow in their footsteps. Working at the University of California is being part of a unique institution, and a vibrant and diverse community. At the University of California, Office of the President, we propel our mission through impactful work locally, in government centers and systemwide. We are passionate people, serving the greater good.

The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the headquarters to the 10 campuses, six academic medical centers and three national laboratories and enrolls premier students from California, the nation and the world. Learn more about the UC Office of the President

Department Overview
As a security first organization, Technology Delivery Services (TDS) is part of the Information Technology (IT) Department. The TDS teams include Information Security, Planning (architecture and PMO), Application Development, HR & Payroll Development, Infrastructure, and Client Services teams. We maintain an innovative, inclusive, and supportive work environment.

Position Summary
As a member of the Infrastructure Services management team, the incumbent has primary responsibility in helping to establish the strategic direction, objectives, and work plans of the overall team. The incumbent helps manage and delegates assignments to technical team staff in cloud solutions. The Manager of Cloud Solutions oversees the work of the team, providing mentorship, guidance, and performance assessment; and fosters an inclusive work environment. The incumbent is involved in developing, modifying, and executing policies and processes that affect campus, medical center and/or Office of the President operations. The incumbent is also responsible for building, managing, preparing, administering, and directing resources which include a team of system administrators. The ideal candidate will provide an overall vision and strategy for all the major technical components and services as well as monitor, recommend and initiate changes in the functions covered by the team. The Manager of Cloud Solutions receives assignments in the form of objectives/requirements and works with team and business partners to determine the design and meet schedules and goals while assuring processes and policies are established. In addition to collaborating with core team members, stakeholders, subject matter experts, and technical counterparts, the incumbent manages the daily operational workload of the staff and mentor those less experienced with team functions. The successful candidate will define tasks, make assignments, and ensure delivery of tasks. The Cloud Solutions Manager will ensure the team adheres to all security first standards, division processes, and UCOP policies. 

Key Responsibilities

30% Supervises, leads, and develops staff: Develops staffing plans, including hiring and management, and evaluates performance of staff as well as consultants and contractors. Manages a team in accordance with UC policies and procedures, ensuring appropriate and periodic performance assessments, motivating employees, and encouraging professional development. Fosters an innovative, inclusive, and supportive work environment. Creates detailed work plans and assignments to all team members. Monitors team resources and tasks to ensure timely completion of assignments and overall quality of work. Creates a strong culture of teamwork to ensure the quality of daily operations, effective interdepartmental collaborations, and the timely achievement of objectives. Develops and monitors service cost estimates and budgets. Helps to develop the strategic and operational goals for the team. Ensures management plans are in place for the team to follow and achieve said goals. Responsible for the implementation of operational plans to ensure that departmental priorities and goals are met.

25% Establishes cloud solutions standards and policies: Works with team to document procedures, implement standards, maintain security/compliance requirements, and align with industry best practices for all functions of responsibility. Develops proposals to improve or streamline processes and procedures, in conjunction with industry best practices. Serves as subject matter expert on cloud solutions for all of UCOP. Generates awareness of service roadmap and major initiatives related to functions of responsibility. Establishes thorough documentation, team preparation, and technical standards for cloud deployments.

25% Optimize cloud spending: Analyze usage patterns, identify cost-saving opportunities, and implement cost management strategies. Monitor expenditures, oversee budget allocations, and ensure cost efficiency across cloud services and resources. Collaborate with stakeholders to align financial goals with cloud infrastructure needs, while continually evaluating the effectiveness of cost management initiatives. Stay updated on cloud proving models, cost optimization tools, and best practices to drive financial governance and maximize ROI.

10% Continuous service improvement: Proactively tracks cloud trends and new service offerings providing strategic recommendations that improve security, streamline cloud services and/or decrease costs. Ongoing focus on continuous cloud service improvements, well-documented cloud standards, and established cloud framework compliance. Works to fit cloud services into established IT services/processes.

10% Collaboration: Creates a strong culture of teamwork to ensure the quality of daily operations, effective interdepartmental collaborations, and the timely achievement of objectives. Partners with other University of California cloud teams to identify cloud efficiency opportunities and cloud service economies of scale. Provides regular communications and status reports to peer teams, managers, and senior management. Delivers meaningful metrics and reporting to staff and executive audiences. Escalates potential risks and ensure senior management participation in initiatives when needed.

Experience
Required Qualifications

• Min 10 years of relevant work experience.
• Min 7 years of Cloud and/or infrastructure experience.
• Min 2 years of Management experience of a highly technical team.

Skills and Abilities
Required Qualifications

• Significant experience with the integration of highly complex, diverse, internally and externally developed implementations of business functions to build enterprise-class, scalable systems. 
• Critical thinking, persuasion / negotiation, conflict resolution, mentoring and staff development, leadership / management, problem solving, human resources policies and procedures relating to management responsibilities.
• Expertise in troubleshooting cloud incidents under time pressure while partnering with a cloud service provider (AWS) and other IT professionals. 
• Experience identifying, setting and executing cloud roadmaps for migrations from on-premise data centers to AWS as well as optimizing/re-architecting existing cloud solutions.
• Demonstrated experience in managing a highly technical cloud solutions team.
• Demonstrated effective communication and interpersonal skills, including the ability to communicate. technical information to technical and non-technical personnel at various levels of the organization as well as executive-level management.
• Ability to develop and implement strategic plans and provide, technology assessment and direction for the team.
• Demonstrated experience creating a diverse team and cultivating a supportive and inclusive work environment.
• Proven understanding of necessary cloud security protocols to protect sensitive data.
• Demonstrated experience in a lead project role and with project management skills.
• Ability to stay current on cloud trends and research new service offerings.
• History of successful implementation of complex AWS or hybrid cloud architecture solutions.
• Proven ability to work creatively and analytically in a problem-solving, sometimes ambiguous environment. 
• Ability to collaborate with all levels in the organization and coordinate issue resolution with team members and/or business partners.
• Experience supporting and troubleshooting in a production environment, 24/7, change-managed, multi-platform environment with cross-platform integrations.

Education
Required Qualifications

• Bachelor's degree in computer science or a related field, and / or equivalent experience / training.

Licenses and Certifications
Preferred Qualifications

• AWS Solutions Architect and/or equivalent

Job Title
Information Systems Manager 1

Job Code
000667

Salary Grade
Grade 26

Payscale:
$163,000 - $185,000

Full Salary Range:
$117,000 - $226,000

The University of California, Office of the President, is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The full salary range shows the growth potential for this position and the pay scale is the budgeted salary or hourly range that the University reasonably expects to pay for this position.

Benefits: For information on the comprehensive benefits package offered by the University visit: Benefits of Belonging

ADDITIONAL INFORMATION

California Residency: California residents (or those willing to relocate*) who wish to work onsite, hybrid, or fully remotely, will be considered. This position is not eligible for visa transfer or partnership.

*Please indicate on your application whether you are willing to relocate within a reasonable timeframe.

HOW TO APPLY

Please be prepared to attach a cover letter and resume with your application.

APPLICATION REVIEW DATE

The first review date for this job is (3/12/2024). The position will be open until filled.

CONDITIONS OF EMPLOYMENT

Background Check Process: Successful completion of a background check is required for this critical position. Background check process at UCOP

Smoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014. UC Smoke & Tobacco Free Policy

As a condition of employment, you will be required to comply with the University of California Policy on Vaccination Programs, as may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

EEO STATEMENT

The University of California, Office of the President, is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. EEO/AA Employer UC Nondiscrimination Policy

The University of California, Office of the President, strives to make this job board accessible to any and all users. If you have comments regarding the accessibility of our website or need assistance completing the application process, please contact us at: Accessibility or email the Human Resource Department at: epost@ucop.edu.

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