Description
Job Posting Details
Benefits of Belonging
There is a reason UCSB has been named the Best Place to Work by our local media for several years running. Whether our employees are on our stunning campus, or working remotely or hybrid they tell us they value the flexibility, stability and rich benefits we offer. Come join us as we support the mission of one of the finest public institutions in the nation. UC Santa Barbara is consistently recognized for excellence across broad fields of study. Set alongside the glorious California coast, our dynamic environment inspires scholarly ambition and creativity. Information Technology Services (ITS), the Campus' central IT unit, contributes to UC Santa Barbara's mission of research, teaching, and community service by partnering with the Campus community to efficiently deliver IT infrastructure and enterprise application services to faculty, students, staff, and affiliates.
Working at UC means being part of this vibrant institution that shines a light on what is possible. People make UC great, and UC recognizes your contributions by making this a great place to work. Excellent retirement and health are just one of the rewards. Learn more about the benefits of working at UC
Brief Summary of Duties
Serves as a leading technical member of the UCSB Network Operations Center (NOC) to provide network and internet connectivity to campus buildings, the North Hall Data Center, and wireless service supporting all campus academic and business operations. Duties include the design, implementation, evaluation and administration of wired and wireless network systems, including routers, switches, wireless controllers, authentication and accounting systems, and virtual private network (VPN) servers. Develops scripts and processes for system integration, data collection and reporting, and network monitoring for cloud-hosted and local environments. Serves as a technical consultant in the planning, design, and operation of network services. Implements and manages change-control and inventory management system processes. Processes Digital Millenium Copyright Act (DMCA) copyright infringement allegations in accordance with federal law and University policy.
Required Qualifications
- Bachelor's degree in related area and / or equivalent experience / training.
- Practical experience with the design, deployment and troubleshooting of wireless networks, including complex inter-domain authentication processes.
- Thorough and broad knowledge and experience working with network management systems.
Preferred Qualifications
- Demonstrated thorough knowledge of professional communications and network concepts necessary to resolve issues using established parameters, creativity and independent judgment, escalating as necessary.
- Thorough understanding of various network hardware platforms, network related protocols and software including understanding of OSI layer 3 protocols at a basic level and layer 2 protocols at a complex level and related technical standards critical to the operation of interconnected networks.
- Ability to gather, organize and analyze data in the completion of a variety of functional assignments.
- Able to learn effectively and meet deadlines.
- Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
- Self-motivated and works independently and as part of a team.
- Demonstrated diverse problem-solving skills.
- Able to perform administrative functions and moderate scripting on Linux platforms.
Special Conditions of Employment
- Maintain a valid CA driver's license, a clean DMV record and enrollment in the DMV Employee Pull-Notice Program.
- Must carry a cell phone and have own transportation for off-hours response.
- Position requires occasional work outside of business hours.
- Satisfactory conviction history background check.
- UCSB is a Tobacco-Free environment.
Job Functions/Percentage of Time/Duties
Network Operations 60%: Implement, maintain and operate routers, switches, wireless access points and controllers, VPN devices and related services in support of the Network Operations Center by leveraging technologies including OSPF/BGP, Access Control Lists (ACLs), Monitoring Platforms, Traffic Management, and Network Management Systems. Diagnoses and resolves network connectivity issues involving wired and wireless networks with an emphasis on ISO layers 1-3. Leads network equipment deployment and replacement projects, routinely manages and maintains the NOC asset inventory, provides network availability and performance metrics, and ensures fulfillment of NOC service level agreements in both cloud-hosted and local environments. Performs pre-purchase equipment and software evaluations, and performs or coordinates site preparation for equipment installations. Installs and provisions network service for customers of the North Hall Data Center. Ensures compliance with Digital Millennium Copyright Act (DMCA) through customer contact and automation of DMCA response processes.
Development and Maintenance 20%: Develop and implement network management scripts and software. Integrates network monitoring, reporting and alerting systems. Develops automated data-driven reporting to provide the organization with network-oriented key performance indicators.
System Administration 15%: Provide full life-cycle administration, implementation, and support of servers and hosted services for the Network Operations Center (NOC) and Security Operations Center (SOC), including unix-style operating systems, data backups, SQL databases, RADIUS AAA, DNS, DHCP, and web servers. Install, operate and maintain containerized software instances using Docker and/or similar technologies. Select, purchase and manage server hardware, bare-metal installations, virtualized systems including KVM and VMWare, and associated UPS devices and out-of-band management consoles.
Other 5%: Other Duties as Assigned
UC Vaccination Programs Policy – With Interim Revisions
As a condition of employment, you will be required to comply with the University of California Policy on Vaccination Programs – With Interim Revisions.*
As a condition of Physical Presence at a Location or in a University Program, all Covered Individuals** must participate in any applicable Vaccination Program by providing proof that they are Up-to-Date with any required Vaccines or submitting a request for Exception in a Mandate Program or properly declining vaccination in an Opt-Out Program no later than the Compliance Date (Capitalized terms in this paragraph are defined in the policy.). Federal, state, or local public health directives may impose additional requirements.
For more information, please visit:
- UC Santa Barbara COVID-19 Information https://www.ucsb.edu/COVID-19-information
- University of California Policy on Vaccinations – With Interim Amendments https://policy.ucop.edu/doc/5000695/VaccinationProgramsPolicy
*Note: The Policy on Vaccination Programs – With Interim Revisions was updated effective August 16, 2023. A systemwide review of this policy will take place in Fall 2023 with an expected issuance/effective date in early 2024.
** Covered Individuals: A Covered Individual includes anyone designated as Personnel or Students under this Policy who physically access a University Facility or Program in connection with their employment, appointment, or education/training. A person accessing a Healthcare Location as a patient, or an art, athletics, entertainment, or other publicly accessible venue at a Location as a member of the public, is not a Covered Individual.
Equal Opportunity/Affirmative Action Statement
UC Santa Barbara is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/PPSM-20.
For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination.
Reasonable Accommodations
The University of California endeavors to make the UCSB Job site (https://jobs.ucsb.edu) accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Katherine Abad in Human Resources at 805-893-4664 or email katherine.abad@hr.ucsb.edu. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Privacy Notification Statement and Notice of Availability of the UCSB Annual Security Report Disclosures
Payroll Title: Communication & Network Technology Analyst 3
Job Code: 7566
Job Open Date: 4/8/24
Application Review Begins: 4/23/24;open until filled
Department Code (Name): ITS (Office of Information Technology)
Percentage of Time: 100%
Union Code (Name): 99 Non-Represented
Employee Class (Appointment Type): Staff (Career)
FLSA Status: Exempt
Classified Indicator (Personnel Program): PSS
Salary Grade: 23
Budgeted/Hiring Salary Range: $92,710 - $117,000/yr.
Full Salary Range: Salary offers are based on final candidate qualifications and experience; the budget for the position; and the application of fair, equitable and consistent pay practices at the University. The full range for this position is $82,300 to $151,700/yr. The budgeted salary range that the University reasonably expects to pay for this position is $92,710 to $117,000/yr.
Work Location:1st floor SAASB
Working Days and Hours: M-F; 8am - 5pm
Benefits Eligibility: Full Benefits
Type of Remote or Hybrid Work Arrangement, if applicable: On Campus
Special Instructions
For full consideration, please include a resume and a cover letter as part of your application.
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