Description
Job Posting Details
Payroll Title: BLANK AST 2
Job Code: 4723
Job Open Date: 2/1/2024
Application Review Begins: 2/16/2024
Department Code (Name): STHL (Student Health)
Percentage of Time: 100%
Union Code (Name): CX-Clerical/Admin
Employee Class (Appointment Type): 2 - Staff: Career
FLSA Status: Non-Exempt
Classified Indicator Description (Personnel Program): PSS
Salary Grade: N/A
Hiring/Budgeted Hourly Range: The budgeted salary range that the University reasonably expects to pay for this position is $24.68/hr. - $31.29/hr.
Full Hourly Range: The full salary range for this position is $23.60/hr. - $33.45/hr. Salary offers are determined based on final candidate qualifications and experience; the budget for the position; and the application of fair, equitable, and consistent pay practices at the University.
Work Location: Student Health
Working Days and Hours: Monday-Friday / 7:45am-4:45pm
Benefits Eligibility: Full Benefits
Type of Remote or Hybrid Work Arrangement if applicable: N/A
Special Instructions
For full consideration, please include a resume and a cover letter as part of your application.
Department Marketing Statement
Student Health is a full service on campus primarily healthcare facility for UCSB students. We see students on both an appointment and walk in basis. Our auxiliary services included on-site laboratory, pharmacy, x-ray, lab and physical therapy. Our specialty services include psychiatry, gynecology, and sports medicine. An extensive alcohol and drug program compliments other behavioral health services.
Benefits of Belonging
Working at UC means being part of this vibrant institution that shines a light on what is possible. People make UC great, and UC recognizes your contributions by making this a great place to work. Excellent retirement and health are just one of the rewards. Learn more about the benefits of working at UCand why You Belong at UC.
Brief Summary of Job Duties
Using a computerized scheduling system and a virtual calling system to schedule medical appointments both by telephone and in person. Accurately determines patient's medical needs with regards to urgency and appropriateness of patient's appointment request. Assists patients by providing information on general Student Health services and programs. Utilizes substantial customer service experience and demonstrated abilities to clearly explain appointment procedures and uses sound judgment to handle non-routine appointment requests. Performs a variety of clerical tasks as assigned. Prepares and scans all incoming paper medical records into the electronic medical record appropriate categories.
Required Qualifications
● High School Diploma or equivalent experience.
● Work experience in a customer service environment.
Preferred Qualifications
● Experience working in a medical setting and familiar with medical terminology.
Special Conditions of Employment
● Mandated reporting requirements of Child Abuse
● Mandated reporting requirement of Dependent Adult Abuse
● Must successfully complete and pass a background check before employment and date of hire.
● To comply with Santa Barbara County Public Health Department Health Officer Order, this position must provide evidence of annual influenza vaccination, or wear a surgical mask while working in patient care areas during the influenza season.
● Any HIPAA or FERPA violation is subject to disciplinary action.
● Student Health is closed between Christmas and New Year's Day holidays.
Job Functions and Percentages of Time:
Scheduling & Customer Service, Main Lobby Support 75%
● Scheduling patients is the first step in providing medical care and is the foundation of our services. Scheduler must exercise excellent judgment using a wealth of knowledge about a complex system involving 35+ providers, an electronic medical records program, special intermittent services and four auxiliary services.
● Independently ascertains patient medical needs with regards to urgency and appropriateness of patient's appointment request.
● Exercises excellent decision-making skills and uses discretion when patient's needs or interaction are not straight forward and readily apparent.
● Independently determines eligibility status of patients using multiple resources such as the Registrar's iSIS BLUE online program, Student Health Insurance office and/or Student Information Systems and Technology department as appropriate, and consults his/her supervisor regarding unusual circumstances. Stays abreast of knowledge of insurance plan and eligibility policies.
● Uses clear and concise communication skills to plan, present and negotiate the proper approach to best suit the patient's medical needs.
● Is well-versed with scheduling guidelines so s/he can independently determine the best appointment time and with whom the appointment will be with. Consults with his/her supervisor regarding unusual situations. Is also responsible for keeping the scheduler guidelines current.
● Communicates pertinent appointment information to patient. Ensures that every patient is aware of costs and Student Health policies, in an effort to avoid a financial dilemma and/or quality of care risk.
● Is proficient with the complex computerized scheduling system and virtual phone line system.
● Informs patients of schedule changes.
● Keeps abreast of temporary and permanent revisions of policies, procedures, providers' schedules, etc.
● Comprehends and complies with all state and federal privacy and confidentiality laws.
● Provides general information primarily about Student Health but also about other campus resources such as Counseling and Psychological Services, Disabled Student Program, etc.
● Manages financial clinic fee for services schedule and collects applicable fees with credit card machines.
Administrative/Clerical 25%
● Sorts through medical information received from non-Student Health sources, such as lab reports, x-ray reports, MD notes, medical releases, etc.
● Scans and sorts documents into the correct section of electronic medical records.
● Monitors incoming faxes, sorts and forward to appropriate provider or clinic.
UC Vaccination Programs Policy – With Interim Revisions
As a condition of employment, you will be required to comply with the University of California Policy on Vaccination Programs – With Interim Revisions.*
As a condition of Physical Presence at a Location or in a University Program, all Covered Individuals** must participate in any applicable Vaccination Program by providing proof that they are Up-to-Date with any required Vaccines or submitting a request for Exception in a Mandate Program or properly declining vaccination in an Opt-Out Program no later than the Compliance Date (Capitalized terms in this paragraph are defined in the policy.). Federal, state, or local public health directives may impose additional requirements.
For more information, please visit:
· UC Santa Barbara COVID-19 Information https://www.ucsb.edu/COVID-19-information
· University of California Policy on Vaccinations – With Interim Amendments https://policy.ucop.edu/doc/5000695/VaccinationProgramsPolicy
*Note: The Policy on Vaccination Programs – With Interim Revisions was updated effective August 16, 2023. A systemwide review of this policy will take place in Fall 2023 with an expected issuance/effective date in early 2024.
** Covered Individuals: A Covered Individual includes anyone designated as Personnel or Students under this Policy who physically access a University Facility or Program in connection with their employment, appointment, or education/training. A person accessing a Healthcare Location as a patient, or an art, athletics, entertainment, or other publicly accessible venue at a Location as a member of the public, is not a Covered Individual.
Equal Opportunity/Affirmative Action Statement
UC Santa Barbara is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Reasonable Accommodations
The University of California endeavors to make https://jobs.ucsb.edu accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Katherine Abad in Human Resources at 805-893-4664 or email katherine.abad@hr.ucsb.edu. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Privacy Notification Statement and Notice of Availability of the UCSB Annual Security Report Disclosures
Application Status
If you would like to check the status of your application, please log into the Candidate Gateway where you applied and click on 'my activities'.
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